Call Center - Tele Callers

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We are looking for an enthusiastic and result-oriented Telecaller to join our team. The candidate will be responsible for making outbound calls, generating leads, following up with prospective students and providing information about the university's courses and admission processes.

Key Responsibilities (KRA)

• Make outbound calls to prospective students and parents from the available database.
• Generate and qualify leads through telecalling activities.
• Provide accurate information about university programmes, courses, eligibility criteria, and admission procedures.
• Follow up with prospective students to convert leads into admissions.
• Maintain regular communication with interested candidates through calls and messages.
• Handle incoming enquiries and resolve basic queries professionally.
• Maintain and update lead databases, call records and follow-up status.
• Achieve daily, weekly, and monthly calling and lead conversion targets.
• Coordinate with the marketing and admissions team for effective lead management.
• Prepare daily calling reports and share updates with the reporting manager.

Desired Candidate Profile

• Graduate in any discipline.
• Good verbal communication and interpersonal skills.
• Basic knowledge of MS Office and computer operations.
• Proficiency in Hindi and English.
• Strong convincing, negotiation, and follow-up skills.
• Ability to work under targets and deadlines.
• Prior experience in telecalling, sales, customer service or the education sector will be preferred.

Key Skills

• Effective Communication
• Lead Generation
• Customer Relationship Management
• Convincing and Negotiation
• Follow-up and Coordination
• Target Orientation

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person