Call Centre Assistant

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About the Role

We're looking for a Call Centre Assistant to join our customer service team, handling inbound calls and resolving customer queries efficiently and professionally. You'll be the first point of contact for customers, delivering a positive experience on every call.

Key Responsibilities

• Answer inbound calls promptly and professionally, addressing customer queries, requests, and complaints.
• Provide accurate information about products, services, and account details.
• Resolve issues at first point of contact where possible; escalate complex cases as needed.
• Accurately log call details and outcomes in the CRM/call centre system.
• Meet individual and team performance targets (call handling time, first-call resolution, customer satisfaction, adherence to schedule).
• Identify opportunities to inform customers of relevant products or services.
• Handle customer complaints calmly and follow up to ensure resolution.
• Stay up to date on company products, policies, and procedures.
• Comply with data protection (GDPR) and quality assurance standards.

Requirements

• Previous customer service or call centre experience preferred; full training provided.
• Excellent verbal communication skills in English; additional languages a plus.
• Strong listening and problem-solving skills.
• Comfortable using computer systems and typing while on calls.
• Ability to remain calm and professional under pressure.
• Flexibility to work shifts, including evenings/weekends as required.
• Reliable, punctual, and a team player.
• Eligible to work in Ireland.

Pay: €28,300.00-€37,500.00 per year

Benefits:

• Company events
• Employee discount
• Flexitime
• Sick pay
• Work from home

Work Location: Remote