Call Centre Executive (Medical Group)

We are looking for a highly dedicated and professional Call Centre Executive to join our medical group. As the first point of contact for patients and clients, you will play a crucial role in delivering exceptional service with a personal touch. Your main responsibilities will include handling phone calls and WhatsApp messages, managing appointments, and providing timely assistance with a strong focus on patient care and satisfaction.

DUTIES AND RESPONSIBILITIES:

• Deliver top-quality customer service through phone and WhatsApp, addressing patient inquiries and providing accurate information.
• Manage and coordinate appointment scheduling, rescheduling, and cancellationsefficiently.
• Maintain clear and courteous communication at all times, demonstrating professionalism and empathy.
• Ensure accurate record-keeping and maintain patient confidentiality at all times.
• Follow up with patients to confirm appointments and handle any changes as needed.
• Coordinate smoothly with clinic staff to ensure seamless patient experiences.
• Escalate issues to relevant departments when necessary, while keeping patients informed.

REQUIREMENTS:

• Proven experience in a call centre or customer service role.
• Excellent communication skills with a polite and professional phone and WhatsApp manner.
• A passion for providing high-quality service and ensuring patient satisfaction.
• Strong attention to detail and the ability to handle high call volumes calmly and efficiently.
• Ability to multitask and prioritize in a fast-paced environment.
• Fluent in English (additional languages are a plus).

BENEFITS:

• Opportunities for career growth and advancement within the medical group.
• A supportive and professional work environment.
• Healthcare benefits

Job Type: Full-time

Pay: $2,500.00 - $4,000.00 per month

Benefits:

• Health insurance
• Professional development
• Promotion to permanent employee

Supplemental Pay:

• 13th month salary
• Overtime pay

Work Location: In person