Call Centre Office Administrator

Organisation Background & Sustainability

We are a Galway-based, family-owned and managed company providing waste collection services across the domestic, commercial, industrial and building sectors. Our complete waste management service incorporates the collection and safe disposal of solid and liquid waste. The company employs over 80 team members and due to continued investment and expansion are now looking to recruit an experienced and professional Call Centre Office Administrator to support our Organisation.

Reports to:

• The Call Centre Office Administrator will report to the Business Service Lead and Business Service Manager.

Responsibilities:

Answering all telephone calls in prompt, clear & friendly manner.

Transferring calls efficiently.

Responding to customer queries.

Ensuring customers details are captured accurately when booking services.

Carry out precise data entry and other administrative duties.

Shared office Tasks below:

Processing online orders.

Greeting customers at the front desk.

End of month Matching and posting invoices & statements

Ensuring all your allocated/department dockets are up to date.

Answering phone calls.

Setting up new accounts for different departments when required as

per phone call received.

Assisting with the training of new employees when required.

Requirements:

A minimum of 1 years' experience in Customer service position.

Excellent organizational and communication skills.

Demonstrated ability to manage multiple tasks effectively, both independently and as part of a team.

Fluency in both written and spoken English.

Benefits:

Opportunities for career advancement.

Employee Referral Bonus Scheme.

Social Events - Christmas, Summer BBQ, Sports.

Discounted rates on skip hire.

Increase Annual Bonus based on length of service.

Increase Annual Leave based on length of service.

The company has ambitious sustainability 2030 targets that are based on existing technology and realistic deployment. This deliverable strategy builds the foundations for the next phase of our long-term ambition of reaching net-zero emissions across our direct operations by no later than 2050.

Highlights include:

50% reduction in CO2 emissions.

20% increase in collection route efficiency.

All cars and vans to be Electric Vehicles.

Plant 50,000 trees to offset CO2 produced as a result of operations.

Buy 100% renewable electricity.

Develop our renewable energy capability (solar panels on roofs of offices).

We are looking forward hearing from you, apply today.