Call Centre Representative (Member Solutions Consultant)

Take hold of a monster opportunity! Full-time permanent opportunities now exist to join our Member Services team based in Brisbane, to start 13 January 2025!

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

We have an exciting opportunity to join our Member Services team in our Contact Centre as a Member Solutions Consultant, where we offer multi-channel contact including inbound and outbound calls, email, and live chat.

As part of our Member Services team, you will support Australian Retirement Trust members, employers and external financial advisors with account, product, and legislation enquiries as well as providing General Advice where suitable.

You will listen to understand each member’s needs, empowering them to learn more about how they can maximise their retirement savings and guiding them to make the right decisions. This can be through times of hardship or life changing events, so empathy is key.

We are all about delivering the best member experience, and we firmly believe that by looking after our people our people will look after our members.

These roles are available as permanent, full-time opportunities. Please note as part of the recruitment process you will be required to attend our CBD office location to undertake a group interview.

About you

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you'll tick some of the following boxes too:

• Be customer focussed with experience working in a service-based industry e.g. retail, hospitality, contact centres
• Have an aptitude for learning and be comfortable with change
• Listen to understand so you can assist our members through life’s highs and lows
• Have natural resilience and patience which will help you manage through peak periods and high-pressure situations
• Enjoy working in a structured environment recognising that your team, and our members, rely on you being in the right place at the right time to support them
• Be a great communicator, clear and concise, (including written, verbal, and interpersonal skills) with the ability to influence outcomes, including conflict resolution
• We live in a digital first world and we also work in an environment where your experience of using technology for work will be essential

You will be required to complete an initial 4-week blended learning program. This program includes classroom-based training and assessment activities that provide foundational knowledge to ensure your success in the role.

Our Member Services Contact Centre operating hours are Monday to Friday, 7:00am to 7:30pm and you will need to be flexible to commit to a rotating roster. You must be available to start on Monday, 13 January 2025.

About us

Our 2.3 million members trust us to take care of almost $300 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 5PM Tuesday 26 November 2024.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different. It’s why we're part of the Circle Back Initiative.