Care Coordinator – Living Well

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Introduction:
Are you passionate about empowering ageing Australians to live independently, safely, and with dignity? Join our dedicated team as a Care Coordinator – Living Well, and be at the heart of delivering compassionate, person-centred support that truly changes lives.

About the Role

As a Care Coordinator, you’ll play a pivotal role in supporting our participants to access the services and supports they need through the Commonwealth Home Support Program (CHSP). You’ll lead comprehensive assessments, develop personalised care plans, and coordinate wrap-around services that reflect each person’s individual goals and preferences.

You’ll also be responsible for supervising a team of committed Care Workers—providing day-to-day guidance, mentoring, and leadership to ensure safe, high-quality support is delivered consistently.

From the moment a participant is introduced by our Customer Service team, you will be their key connection—ensuring their journey with CRCS is warm, supported, and empowering.

About Living Well at CRCS

The Living Well Care Coordination function is at the heart of CRCS’s commitment to ageing with dignity. We provide warm, person-first support to our participants accessing clinical and/or personal care under CHSP. Our model is rooted in trust, compassion, and meaningful connection—because we believe in care that goes beyond the checklist.

CRCS is committed to ensuring the safety and wellbeing of all young children and young people. As part of our commitment to child safeguarding, we require all employees to undergo relevant screening processes, including Working with Children Check (WWCC) and/or Working with Vulnerable People (WWVP) checks and National Police Checks.

To be successful in this role you will need to have:
Current First Aid and CPR Certification
Certificate IV or Diploma qualification in Aged Care related field (or working towards or willing to obtain)
Current Driver’s Licence and access to a registered, comprehensively insured motor vehicle for work related purposes
A caring, respectful and empowering approach to supporting others
Strong knowledge of aged care services and care coordination practices
Excellent communication and relationship-building skills
Leadership capabilities with a supportive and collaborative mindset

Key Responsibilities

Conduct holistic, person-centred assessments and care planning for ageing people living at home
Coordinate and monitor services to ensure supports are delivered in line with participant goals and preferences
Provide leadership and daily supervision to CHSP Care Workers
Manage participant budgets and oversee service delivery within financial parameters
Conduct quality audits and contribute to continuous improvement initiatives
Lead feedback and complaints resolution with empathy and professionalism
Ensure safety and risk management practices are embedded in daily operations

CRCS also requires all employees to:
Hold or be willing to obtain a satisfactory Working with Vulnerable People registration (ACT) and/or a Working with Children Check (NSW), and have these with them at all times whilst employed by CRCS.
Undertake a National Criminal History Clearance by CRCS prior to commencing and every three years thereafter as a condition of employment. Employees are required to advise CRCS of any convictions that may effect their eligibility to work or perform the inherent requirements of their position

We are a supportive and inclusive workplace with excellent conditions, including:

Discounted early education and care program services
15 days personal leave (pro rata) and 17.5% annual leave loading
Access to salary packaging up to $15,900 (increase your take home pay!)
Up to 3 additional leave days between Christmas and New Year
Commitment to supporting your professional development.
Access to our Employee Assistance Program.

Diversity

We encourage applications from all backgrounds. These include, but are not limited to:

Aboriginal and Torres Strait Islander people
LGBTIQ+
Those from culturally and linguistically diverse backgrounds
Carers
Mature age people
People with lived experience of disability

About CRCS

Capital Region Community Services (CRCS) provides a wide range of high quality, integrated and inclusive programs and services to individuals, families, children and young people in the Belconnen and wider Capital Region. CRCS works with community members, local organisations and businesses to develop responsive programs, services and activities that support self-determination and reduce social isolation. Strong relationships with government and other community services enhance CRCS’s capacity to achieve our vision of an inclusive, connected community.

To apply

Please click the apply button and submit your resume and a short paragraph telling us why you are the most ideal candidate for this role. We would love to hear from you!

If you'd like to discuss the role or get a copy of the position description, please do not hesitate to contact Dominique Henss at Dominique.Henss@crcs.com.au or the People and Culture team at hr@crcs.com.au email.

Kindly note that applications received via email may not be accepted. Please use the link to complete the application.