Careworker (Cat Care)

The Cat Careworker plays a key role in advancing the goals of APA!’s Cat Program, with a focus on cat husbandry and care. This position contributes directly to APA!’s mission to increase the live release rate across Texas by supporting a sustainable, inclusive, and high-impact model for shelter operations.

The Cat Careworker is responsible for managing their daily responsibilities, maintaining clear priorities, and delivering consistent, high-quality work that aligns with APA!’s values and goals. This includes staying organized, using data or feedback to inform decisions, and following through on key tasks and responsibilities with minimal oversight. This is a hands-on, mission-driven role focused on results, reliability, and teamwork.

APA! is a volunteer-powered organization, so every staff member is expected to work alongside and support volunteers. The Cat Careworker collaborates closely with volunteers to complete day-to-day tasks, helps create a positive and inclusive environment, and actively contributes to a culture of shared effort and mutual respect.

This position may involve shift flexibility, weekend hours, and responsiveness during times of high need.

• Actively contribute to a volunteer-powered culture by partnering with volunteers during every shift and helping create an inclusive, welcoming environment
• Work alongside volunteers to complete daily tasks, ensuring the work is shared and collaborative—not siloed
• Support the recruitment and onboarding process by welcoming new volunteers and helping them get oriented to the program
• Help retain volunteers by offering encouragement, guidance, and feedback during shared work
• Recommend strong volunteers for deeper involvement or specialized roles to your supervisor or volunteer manager
• Contribute to a positive culture by recognizing volunteer contributions through appreciation, gratitude, and shoutouts
• Help set volunteers up for success by clearly explaining tasks, providing hands-on guidance, and offering in-the-moment support
• Serves as animal “caseworker” who provides outcome-focused care to pets in team or caseload
• Cleans and sanitizes animal enclosures to ensure health and wellness
• Provides animals with fresh water and nutritious food
• Handles, transfers, walks, and physically transports animals across campuses
• Observes and tracks animal feeding habits, bowel movements, weight charts, and basic functions
• Maintains an orderly and pleasing environment by performing laundry, dishwashing, supply stocking, litter box cleaning, carrier cleaning, sweeping, and mopping floors
• Performs administrative tasks such as software data entry, inventory tracking, clinic/intake coordination, and records management
• Explores higher-level needs in populations, such as that of socialization, comfort, trust, belonging, etc.
• Translates animal case progress, observations, and data into care plans, care notes, and cross-team functional resources
• Steps into operational support roles as needed, such as assisting with intakes, adoption counseling prep, medical handling, customer service, or transporting animals between locations
• Collaborate with other departments (e.g., Volunteer, Development, Operations) to support cross-functional initiatives, strengthen internal communication, and integrate volunteer support into broader organizational activities.
• At the II and III level, performs more complex animal case management tasks like enrichment routines, personality tracking, behavior tracking, counseling, and mentoring/training
• Job duties may include some or all of the above, and other duties as assigned by manager

• Must demonstrate dependability, accountability, time management, use of reasoning, and good judgment skills
• Attend and participate in all required training sessions and meetings
• Maintain open and consistent communication with Program Manager or designee, supervisor, and other colleagues
• Partner with Volunteer Managers to learn about the volunteer programs and support volunteers interested in your department on an ongoing basis
• Able to react to change productively and perform other related duties as assigned
• Able to work evenings, weekends, and holidays as needed
• Able to work in a high-volume, fast-paced, high-stress environment
• Comfortable working autonomously when given goals and deadlines
• Adapts quickly to evolving shelter needs—this may include supporting offsite events, crisis intake, supply distribution, or public-facing roles

• Committed to embodying APA!’s Core Values: Innovation, Respect, Drive, Resourcefulness, and Inclusion and cultural values: Humble, Hungry, Smart
• Commitment to APA!'s customer experience expectations
• Passion for working well with staff, volunteers, and customers—helping all individuals feel successful, appreciated, and connected to APA!’s mission
• Strong commitment to volunteer engagement and support; dedicated to working well with volunteers across all roles
• Comfortable working cross-functionally and serving as a liaison between volunteers, customers, and team members
• Effective written and verbal communication skills; able to interpret rules, procedures, and instructional materials
• Self-starter with strong time management; able to work independently and collaboratively
• Excellent interpersonal skills; maintains a calm and professional presence in all situations
• Strong attention to detail and high standards for quality
• Adaptable to change and able to perform related duties as needed
• Dedicated to delivering an exceptional and inclusive customer experience
• Experience in animal care or other service-based roles preferred
• Strong communication and interpersonal skills
• Calm and professional demeanor under pressure
• Reliable, on-time, and committed to high standards of animal care
• Passion for APA!’s No Kill mission and a collaborative, community-based approach to sheltering
• Willingness to work cross-functionally and adjust to the changing needs of a high-volume shelter

• Must be able to routinely lift 40-50 pounds
• Must be able to push/pull a large cart over uneven ground
• Must be able to work around animals (including diseased, injured, and/or potentially aggressive animals), loud noises, chlorine or other chemicals, and inclement weather
• Be able to bend and use your arms in a repetitive manner
• Can be on your feet for an entire 8 hour shift
• Must have physical strength to perform cleaning duties quickly and on schedule
• If reasonable accommodations are requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship to the organization.

• Rapid pace with exposure to potential hazards including animal waste, fluids, debris, and chemicals
• High levels of noise, such as dogs barking
• Potential for animal bites, scratches, and diseases that can be transmitted from animals to people
• Occasional after-hours or weekend work may be required to support program needs

• This is a part-time, nonexempt position with up to 29 hours per week, based on business need
• Shift and schedule flexibility is required, as weekly schedule is subject to change
• Able to work evenings, weekends, and holidays as needed

• APA! Main - Town Lake Animal Center 1156 West Cesar Chavez Austin, TX 78703
• APA! Cat Adoption Center and Gift Shop 3108 Windsor Road Austin, TX 78703
• May travel to offsite locations as needed

Austin Pets Alive! is an equal employment opportunity employer and we value having staff who come from communities that are most impacted by the issues we engage on. We especially encourage people of color, LGBTQ people, women, transgender and gender non-conforming people, and people with disabilities to apply.

Austin Pets Alive! does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Austin Pets Alive! is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, community focus, and innovation.

APA! is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Acquisition at job@austinpetsalive.org at least one week in advance of your interview.