Case Coordinator

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Introduction:
Make a difference where it matters most

At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024–29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.

Join us in building a better future, one home at a time.

Why you will love working with us

Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.

People First - We build trust through empathy, kindness, integrity and active listening… we create meaningful relationships and deliver results that truly matter.
Responsible - We follow through on our commitments and take ownership of our actions… with transparency, honesty and accountability.
Purposeful - We aim high and take deliberate action… challenge the status quo, embrace change, and continuously improve to make a lasting impact.
Collaborative - We work together with flexibility and shared purpose… through teamwork, innovation, strong strategic partnerships and listening to those we serve.
Inclusive - We embed inclusion in everything we do… recognising and removing barriers and acting on diverse voices so everyone has the opportunity to thrive.

Description:
The Opportunity

Reporting to the Supportive Housing Team Leader the Case Coordinator is responsible for the assessment, analysis and coordination of services and interventions to people who have experienced persistent homelessness. The Case Coordinator will provide specialist advice to enhance service provision across the team, ensuring individuals are linked to a range of unique support services, networks and self-improvement opportunities that will help them transition to long-term housing and rebuild their lives. In achieving this you will coordinate a range of health, social, creative and skills development programs developed and delivered to assist in solving homelessness and meeting tenants’ personal goals.

Download a copy of the Position Description here.

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Skills and Experiences:
About You

We are seeking someone with sound technical skills and knowledge combined with a collaborative and flexible partnering style, together with a strong commitment to our vision and mission.

• A degree or qualification in Social Work, Mental Health or Community Services, or other relevant qualification, and/ or equivalent experience in intensive case management.
• Knowledge of chronic health issues related to people experiencing homelessness including mental health, alcohol and other drug use and comorbidity.
• Knowledge of the broader human services network in South Australia.
• Experience in and understanding of outreach service provision in health and community services.
• Demonstrated empathy and the ability to sensitively build confidential and constructive relationships with a diverse range of people.
• Ability to work flexibly, creatively and in a solution focused way.
• Ability to work autonomously as well as cohesively as a part of a team.
• Well-developed conceptual, analytical, and problem-solving skills with strong decision-making ability.
• Well-developed organisational skills, including time management skills and the ability to manage conflicting priorities and high work volumes without affecting quality of service delivery.

What we offer in return

• 5 Weeks Annual Leave
• Salary Packaging for living expenses, meal, and entertainment expenses
• Up to16 weeks paid parental leave
• Flexible working arrangements
• Reward and recognition program
• Salary Continuance Insurance

Please note that it is a minimum requirement of this position that an appointment is made subject to a satisfactory Nationally Coordinated Criminal History Check (Police Check) conducted by Housing Choices Australia and the successful candidate agrees to:

• undergo any other employment screening as required by Housing Choices - including but not restricted to Working with Children or Vulnerable Persons and NDIS Worker (this will be as applicable based on the state location and/or function of the role);
• comply with Child Safety policies and procedures; and
• provide a current driver’s license and willingness to travel across Housing Choices’ locations, if and as required.
• eligibility for provisional, or full social worker registration

For an informal discussion about the role, please contact Fiona Hopper, Manager Client Services on 1300 312 447.

Housing Choices reserves the right to commence recruitment proceedings immediately.

This opportunity is only open to candidates with appropriate legal working rights within Australia. Housing Choices recognises the benefits of a diverse workforce. We celebrate and respect our people's differences and are committed to being inclusive. We strongly encourage Aboriginal and Torres Strait Islander peoples and persons with a disability to apply.

Applications Close: Wednesday 15 April 2026