Case Manager - Domestic And Family Violence Services

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Introduction:
About Us

We are one of the largest and progressive not-for-profit regional community services providers in South Australia. Established over 100 years ago, we are headquartered in Port Pirie with over 340 talented, qualified employees and over 170 dedicated volunteers.

Our positive, hands-on involvement in regional communities is rewarding and enriching, both for staff and for the people we work with.

Every day we celebrate diversity, thrive on inclusion and demand equity. We provide a collaborative, supportive and flexible working environment while constantly advocating for change to make things even better!

About You

We are always on the lookout for people who share our values and passion to join our team. We can offer you the chance to thrive in a career that makes a difference in people's lives.

If you are kind, compassionate, believe in a society that is fair and justice for all the community, then we want you!

Why Join Us

You will have:

• Flexible working arrangements and salary packaging benefits.
• An inclusive culture of dedicated, passionate and professional team members.
• A seat at the table where grassroots changes/improvements are made to tackle social justice issues.
• Access to an Employee Assistance Program and Wellbeing initiatives.
• A career pathway with a comprehensive induction, as well as continuous training.
• Ongoing support and professional development opportunities.

We recognise that diversity in our workforce enables us to better support our clients' aspirations and goals. So, if you are a person living with a disability, an Aboriginal and/or Torres Strait Islander person, LGBTIQA+ person, from a culturally diverse group, have lived experience or are unique in any other way, we would love to hear from you.

We are a White Ribbon Accredited Workplace and proud to be recognised as a Gold Tier employer in the Australian Workplace Equality Index (AWEI) through Pride in Diversity.

Engage with Heart - Impact with Purpose.

Uniting Country SA - Caring for Country People

ucsa.org.au

Description:
About The Position

Location: Port Augusta

Status: Full Time

Closing Date for Applications: 21st June 2026

The Domestic and Family Violence Service provides support to people who are at risk of, or are experiencing, domestic violence.

Working independently and as part of a team, you will support clients through the provision of professional high-quality case management, advocacy and counselling.

You will be facilitating the process of moving women and children experiencing, or at risk of, domestic violence toward independent and/or safe housing.

Please view the Position Description for further information on the duties and responsibilities of the role.

Skills and Experiences:
You will:

• Have a knowledge of the issues affecting domestic violence clients.
• Have the ability to establish positive, empowering relationships.
• Advocate for and with your clients, ensuring their needs are the focus.
• Be organised, plan to meet deadlines.
• Have a high level of communication skills, both written and verbal.

It is essential for you to have:

• Current Australian Drivers Licence.
• Relevant experience in Homelessness, Domestic/Family Violence or similar positions, in a paid or voluntary capacity.

It is desirable for you to have:

• Certificate IV (or above) in a Human Services related discipline.

A tertiary qualification in a Human Services related discipline (e.g. Social Work) will be highly regarded.

You may also need to be available for some out of hours work and travel between Uniting Country SA sites or interstate as required.

Our process will require you to upload a Cover Letter and Resume as separate documents, and also to respond to the following online questions:

• Have you previously worked in a Case Manager role, please provide details of position/s held or your understanding of the role of being a case manager?
• Tell us about your understanding of Domestic and Family violence and it’s impacts on victims and children?
• How do you approach building trust and rapport with clients who may be experiencing trauma and/or fear?)
• Tell us about your personal strengths you could bring to the role of a Domestic and Family Violence Case Manager?
• Part of the role you will be expected to complete case note recording. Can you please provide details of comprehensive case noting and information required to be case noted?

Refer to the Uniting Country SA Guide to Applying for more information.

All offers of employment are subject to the screening and assessment requirements of the Children and Young People (Safety) Act 2017 and any other legislation that interacts with it.

Please contact Tyler Pasche on 0429 321 052 for any questions concerning this position and/or the salary range.

Curious about our culture and how we include everyone? We invite you to ask questions and, if needed, request adjustments or support at any stage of the recruitment process. This invitation is for all applicants and includes Aboriginal and Torres Strait Islander peoples, people with disability and/or neurodivergence, people from diverse cultural and faith backgrounds, those experiencing language or communication barriers, and people of diverse sexualities and gender identities. Contact Ethan Walter, Recruitment Specialist, at careers@ucsa.org.au or 0466 503 880