Case Manager, Malton Community Drop-In Program

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Job Title: Case Manager, Malton Community Drop-in Program

Job Posting #CM-MCD-047/2025-26

Date Posted: January 7, 2026

Reports to: Director, Community Development

Position Type: Full-Time, Contract ending March 31, 2026

Date Closed: Open till filled

About Organization:

Punjabi Community Health Services (PCHS) is a pioneer, community-based, not-for-profit charitable organization that has been serving diverse populations for over 35 years. PCHS provides a wide range of culturally responsive services in the areas of addictions, mental health, geriatric care, health promotion, domestic violence, parenting, settlement, and support for women, children, and youth. PCHS is widely recognized for its innovative Integrated Holistic Service Delivery Model and has contributed to several community-based research studies. The organization is fully accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF) International and Imagine Canada, reflecting its commitment to quality and accountability. PCHS is also a 2SLGBTQ-sensitive organization, committed to equity, inclusion, and culturally appropriate care.

About the Program:

Punjabi Community Health Services (PCHS) is pleased to offer the Malton Community Drop-In program. Funded by the Region pf Peel, this vital initiative supports some of the most vulnerable members of our community by providing a safe, welcoming, and climate-controlled space during the coldest months of the year.

The program offers individuals experiencing houselessness the opportunity to find shelter, access hygiene facilities (showers and laundry), and enjoy warm beverages and nutritious meals in a safe environment. By offering essential services alongside community referrals and service navigation, we aim to provide immediate relief while connecting individuals to long-term support systems.

About Position:

Case Manager role will provide culturally and linguistically appropriate case management supports to individuals living with complex housing, employment, addictions and mental health concerns and to their significant others. Services include individualized assessment, care planning, supportive counselling, service co-ordination (linking service recipients with services and supports), and specific interventions related to concurrent disorders.

Qualifications and Skills:

• University degree and/or Community College Diploma in social services or related field
• Minimum two years related experience in direct service delivery to individuals with serious mental illness and addiction issues
• Registration with regulatory body is preferred
• Knowledge of culturally competent practices
• Demonstrated case management and referral skills; and ability to effectively link clients to supportive services
• Knowledge of and sensitivity to issues of gender, race, sexual orientation and issues impacting diverse communities
• Experience in working effectively as a member of a multidisciplinary team including internal and external stakeholders
• Ability to work collaboratively with community partners
• Maintain client records / files according to agency standards
• Knowledge and experience with data management systems, particularly Catalyst and CRMS (Client Record Management System)
• Possesses good judgment and problem-solving skills
• Effective written and verbal communication skills as well as presentation skills across all levels of the organization
• Excellent computer skills with advanced proficiency in Microsoft Office
• Superior time management skills, multitasking and ability to prioritize tasks with minimal supervision
• Proficiency in a second language would be an asset, preferably Punjabi, Hindi & Urdu
• Familiarity with Cloud technology and Share-Point is an asset

Requirements:

• Possess a valid Ontario Driver's License, have regular access to a reliable vehicle and provide proof of adequate vehicle insurance
• A satisfactory current Vulnerable Sector Screening (Criminal Record Check) report
• Current CPR and First-Aid/AED with Level-C certification
• Vaccines (COVID-19 and others) are encouraged
• This positions requires onsite work

Duties and Responsibilities:

• Assessment and referral
• Develop and implement care plans based on family/client-centered recovery goals
• Provide intensive case management, long term planning, and follow up services when needed
• Screen and respond to crisis calls initiated by clients, family members, friends, health care providers, and community agencies
• Ongoing monitoring until clients can be discharged from service
• Provide input into ongoing development & continuous quality improvement of the program
• Participate in Team, Program and Staff meetings
• Participate in regular direct supervision with immediate supervisor
• Represent PCHS in a professional manner on internal/external committees/ subcommittees as assigned
• Other related duties, as assigned

Hours: Full-Time Monday through Friday (10:00 a.m. – 6:00 p.m)Some evenings and weekends work required

Location: Malton Community Centre, 3540 Morning Star Dr, Mississauga, ON L4T 1Y2

Position to commence: January 2026

Salary Range: $53,000 to $58,000

Please submit your resume via Indeed only.

PCHS offer an attractive and rewarding work environment. We appreciate the interest of all applicants, but only those under consideration will be contacted for an interview.

PCHS is committed to diversity in its workplaces and welcomes applications from all visible minority groups, women, Aboriginal persons, LGBTQ, persons with disabilities among other self-identified diverse groups. We also provide accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for a disability during any stage of the recruitment process, please notify Human Resources at hr@pchs4u.com

Job Type: Full-time

Pay: $53,000.00-$58,000.00 per year

Benefits:

• On-site parking
• Paid time off

Application question(s):

• Do you have access to vehicle with a Valid Driver's Licence ?

Education:

• Bachelor's Degree (required)

Experience:

• Care for Co-occurring Disorders: 2 years (required)

Language:

• English, Punjabi, Urdu and Hindi (required)

Location:

• Mississauga, ON L4T 1Y2 (preferred)

Work Location: In person