Case Manager - Property Management

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GIM Property Management is seeking a dedicated Property Case Manager to join our dynamic team. In this pivotal role, you will be the primary point of contact for homeowners, board members, and vendors, ensuring all service requests, homeowner issues, and maintenance cases are managed efficiently, communicated clearly, and resolved in a timely manner.

About GIM: GIM is a leading property management company committed to maintaining operational quality and client satisfaction. We believe in fostering a positive, solution-oriented, and client-focused team culture, directly contributing to revenue growth, gross profit, and long-term client retention.

What You'll Do:

• Serve as the primary point of contact for homeowner issues, service requests, and inquiries.
• Manage the full lifecycle of each case from intake through resolution, ensuring accurate documentation, regular updates, and prompt closure.
• Proactively identify trends and opportunities to enhance client satisfaction and operational efficiency.
• Coordinate with vendors and contractors for scheduling, estimates, approvals, and completion of work orders.
• Provide regular updates to all stakeholders and attend monthly board meetings as needed.
• Maintain detailed and organized records of all cases, correspondence, and supporting materials.
• Generate internal and client-facing case reports and support the preparation of board packets, meeting summaries, and issue reports.
• Verify vendor work meets approved scope and quality standards.
• Escalate recurring issues or systemic challenges to management and support adherence to fair housing and regulatory requirements.
• Participate in the on-call weekend rotation schedule and collaborate closely with Property Managers, Assistant Property Managers, and administrative staff to ensure seamless case flow and resolution.

What You'll Bring:

• Minimum of 2 years of experience in property management, service coordination, or operational support.
• Strong written and verbal communication skills with a professional, client-centered approach.
• Proficiency in Google Workspace (Docs, Sheets, Drive, Gmail, Calendar) and familiarity with spreadsheet and scheduling tools.
• Comfort using property management or CRM-style platforms for tracking and case management.
• Ability to handle multiple priorities and deadlines in a fast-paced environment.
• Demonstrated problem-solving and critical-thinking skills.
• Commitment to confidentiality and professionalism in handling sensitive information.

Bonus Points If You Have:

• Experience working with condominium, HOA, or commercial association management.
• Familiarity with Massachusetts condominium/HOA laws and regulations.
• Experience with property management software (Buildium, AppFolio, Yardi, or similar systems).
• Associate’s or bachelor’s degree in Business, Real Estate, or a related field.
• Industry certifications such as ARM, CMCA, or equivalent professional credentials.

Job Type: Full-time

Pay: $48,719.60 - $58,673.07 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Please indicate if you have ever been subject to any disciplinary action concerning a professional license, including denial, suspension, or revocation.

Ability to Commute:

• Marlborough, MA 01752 (Required)

Work Location: In person