Case Manager- Scattered Site Team (Full-Time Days)

Department: Housing Services ? Scattered Site Team

Job Description: Case Manager
Reports to: Scattered Site Program Manager

The Organization:

Homeward Bound is the leading nonprofit organization in Buncombe County focused on preventing and ending homelessness using the best practice Housing First model. We work collaboratively with community partners and have a proven track record of helping individuals and families achieve housing stability. Since 2006, Homeward Bound has moved more than 2,615 people off the streets, out of cars, camps, and shelters and into permanent housing

Position:

The Case Manager is a source of support and guidance to individuals experiencing chronic homelessness in Buncombe County. Case Managers are trained to assist individuals with identifying barriers to housing stability and engage in goal planning that aims to link individuals to the resources and skills that they need in order to achieve long-term housing stability. This person must have a Bachelor?s degree in human services, social services, or comparable experience. Applicants must also have experience working with mental illnesses and substance abuse disorders. Most importantly, we are looking for individuals that have passion for the work and compassion for all people experiencing homelessness in our community, no exceptions.

Schedule and compensation: This is a full time, non-exempt position. Pay $20.44 per hour.

Responsibilities:

• Maintain a caseload of up to 18 clients throughout Buncombe County

• Work with each client to develop and/or strengthen their goal plan according to individual goals and objectives to create housing stability

• Maintain contact with all clients on a scheduled basis, appropriate to their particular status and needs

• Ensure that client interactions are person-centered, goal-focused and reflect each client?s goal plan

• Build professional relationships with clients, providers, and community partners

• Provide clients training and support in the areas of personal hygiene, accessing community resources, medical adherence, household cleanliness and management or other needs as outlined in the client?s goal plan

• Exercise patience, understanding, and concern for each client?s well-being, safety, development, and enjoyment of life

• Provide transportation to clients when required, local travel

• Make referrals to supportive services in our community as appropriate and support clients in navigating this process

• Facilitate move-in process

• Be an effective mediator and advocate for all housing clients

• Effectively using the U.S. Department of Housing and Urban Development (HUD) tools and ensure compliance with data standards and record-keeping as required by HUD and Homeward Bound

• Document all client interaction in case notes and maintain accurate paperwork/files

• Perform annual re-certifications for each client and accurately update files as necessary

• Perform monthly inspections of client units for maintenance needs and housekeeping training and support

• Attend weekly case management team meetings, bi-weekly supervision and other specified meetings/trainings as required.

• Communicate effectively in oral and written forms with clients, their families, their significant others, coworkers, supervisors, other service agencies and the community

• Assist in moving in/moving out clients (must be able to lift up to 50 pounds) and cleaning units

• Operate proficiently a personal computer, scanner, printer, and copier

  
  

** This job description does not list all of your job duties. Occasionally, your supervisor might request that you perform other reasonable duties in order to most effectively work towards Homeward Bound?s mission of ending homelessness.

Our values:

• We believe in the absolute value and worth of every single human being.

• We believe that housing is a basic human right, integral to self-worth and dignity.

• We believe that homelessness is a solvable problem.

  
  

Mission: To prevent and end homelessness in our community through permanent housing and support.

Homeward Bound bases its human resource decisions on objective criteria without regard to any characteristic or condition protected by law. We are committed to a workplace that offers equal opportunity without discrimination based on race, color, national origin, citizenship, sex, pregnancy, sexual orientation, gender identity or expression, age, religion, disability, genetic information/medical history, military/veteran status, marital status, familial status, LGBTQIA status, or any characteristic or condition protected by law, but not specifically mentioned here.