Case Manager, Visiting Tenancy Sustainment (Vtss) & Settlement Service(Sli), Dublin

Case Manager, Visiting Tenancy Sustainment (VTSS) & Settlement Service(SLI)
Location: Dublin
Contract: Full-Time, Permanent Contract
(Starting Salary €36,687 - €39,856.49)
The purpose of this settlement service (SLI) is to provide visiting support to households in order to achieve a sustainable exit out of homelessness. The SLI service works with customers to assist them settling into their new homes and the wider community. It also aims to assist the customer, through the model of visiting support, to develop the skills and confidence to manage their homes and to manage issues that may impact their tenancy.
Visiting Tenancy Sustainment (VTSS) is a project designed in partnership with Dublin City Council to support households in sustaining their tenancies. It aims to assist the customer, through the model of visiting support, to develop the skills and confidence to manage their homes and to manage the issues that are impacting their tenancy.
The Visiting Tenancy Sustainment (VTSS) and Settlement Service (SLI) is a Partnership between Dublin City Council and Focus Ireland.

What you will do:
Work within the framework of the overall objectives of Focus Ireland. To work in accordance to the Service Level Agreement between Dublin City Council and Focus Ireland.
Ensure adherence to Dublin City Council Generic Housing and Health and Safety Policies.
Work within the agreed caseload.
Engage customers effectively in keeping with the covenants and responsibilities set out in Dublin City Council Tenancy Agreements, Policies and Systems for rent collection, maintenance and estate management.
Contribute to the formulation of customer’s needs assessment and support plan utilizing the, PASS system and keep up to date case work records.
Through a model of visiting support, provide one to one engagement to ensure that the Customer is supported in making informed decisions relevant and in compliance with the challenges and responsibilities they face as a household and under tenancy to the Local Authority.
Contribute and participate in conjunction with the Manager/ Team Leader in ensuring a package of support is designed and implemented by the Case Manager which promotes the welfare of the household.
Work as a part of a multi-disciplinary / multi agency service.
Use a flexible approach in engaging households with their individual needs, taking into consideration dynamics relevant to their needs and behaviours.
In conjunction with the management team, develop and maintain links with the Garda, Probation, Health Service Executive, Medical Services, Community based services and Local Authorities.
Ensure effective communication, referrals, case work, Case reviews and discharge planning where appropriate. This is to ensure that staff work co-operatively and effectively in line with the processes of the service agreed with the Local Authority.
Contribute to a case conferencing model ensuring effective liaison with external professionals and service and the Customer where appropriate.
Ensure appropriate liaison with all stakeholders in the household support circle including as appropriate Social Workers, Schools, G.P.’s and other clinical service practitioners.
Accompany and provide support to Customers on appointments to other services e.g. doctors, counsellors, social workers if required.
Offer flexibility -the service runs Monday to Friday, however some weekend and evening cover may be required from time to time.
Attend and contribute to meetings and reviews as required and follow up on decisions made between the management team and Local Authority representatives.
Implement the policies and procedures of the SLI / VTSS service and Focus Ireland, inclusive of Health and Safety policy now and in any amendments in the future. To include Professional Conduct, Child Protection and Working Alone policies. Where based in a Local Authority Office to ensure to remain complaint to the Health and Safety Policy and Fire evacuation procedures of the location.
Attend team, sectional, divisional and any other organisation meetings as required.
Engage in supervision sessions on a regular basis with the manager.
Participate in relevant training and development courses as agreed with your line manager.
Undertake such other duties as might be reasonably assigned from time to time in consultation with the management team.
Be vigilant to any Health, Safety and Welfare risks in the workplace and bring any concerns to the attention of your line manager or Health & Safety Representative.

What you will need:
2 years of experience working with families and individuals experiencing homelessness.
BA in Social Care or equivalent qualification.
Experience of lone working in a social care setting.
Experience of working and liaising with multiple agencies.
Computer Literacy.
Report writing skills.
Full clean driver’s licence (desirable).

Focus Ireland is an equal opportunities employer.