Case Managers, Kaitaia, Northland - Multiple Opportunities

About us

The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Case Manager, Kaitaia, Northland – Multiple opportunities

1 x Full time, Permanent position

3 x Fixed Term/Secondment position

Location: Kaitaia, Northland

We help New Zealanders to be safe, strong and independent.
Manaaki Tangata, Manaaki Whānau.

• Be part of an organisation that makes a difference in the lives of New Zealanders.
• Joining an inclusive working environment that embraces and celebrates diversity.
• Work with a supportive team that are committed to continuous improvement.

What you'll be doing | He aha tāu e mahi ana

As the face of the organisation, our Case Managers will engage with and work alongside our clients to support them into employment, emergency housing, administer hardship grants and other assistance as required.

Our clients come from a wide range of backgrounds and cultures. On any given day you'll interview clients, either over the phone or face to face, all with different circumstances and receiving different types of support from us. You'll work with clients to empower them to achieve their goals and to take steps towards a better future.

Every day is busy and demanding but very rewarding as you can positively influence people's lives. If you are passionate about making a positive impact in the lives of vulnerable people, dependable to the core and have the grit and tenacity to show up and work hard even when the going is tough, this could be the right role for you.

What you'll need to succeed | Ko ngā mea ka hiahiatia e koe kia angitū

We are looking for people who can work in a fast paced, pressured environment and have the confidence to make good, considered decisions. You'll have strong people skills and be able to negotiate outcomes. Empathy, conscientiousness and problem-solving are some of your key strengths.

You'll have the ability to put the client at the centre and understand their unique situation and challenges. You'll bring a high level of personal integrity, initiative and self-management skills.

Key strengths and attribute:

• Strong interpersonal skills and an ability to develop trust and rapport quickly.
• Sound decision making and problem-solving skills.
• Sound computer skills and the ability to learn new systems and processes quickly.
• Exceptional customer service skills, client focused.

What's in it for you l Nōu te rourou

We care about the growth and wellness of our people. We are committed to providing you with a positive work environment and you will work with like-minded people who want to get great results for New Zealanders.

We celebrate achievements and prioritise action. Our team values diversity and we are working towards Te Ao Māori being embedded in the way we do things at MSD and we would love you to join us on this journey.

Our Core Values | Whanonga pono

Manaaki – We care about the wellbeing and success of people.

Mahi tahi – We work together, making a difference for communities.

Whanau – We are inclusive and build a sense of belonging and place.

Tika me te pono – We do the right thing with integrity.

Our values represent who we are and what we stand for - if this appeals to you, do not hesitate, apply now!

We will review the applications as they come through, please put through your application ASAP if you are interested in this existing opportunity. For a further discussion about the role, please contact Kerry Te Haara-Faleolo, Manager Client Service Delivery, Kaikohe by email: Kerry.TeHaara-Faleolo003@msd.govt.nz

Position Description

https://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/client-service-delivery/case-manager.docx

Salary range: $68,660.00 - $83,003.00

How to apply

To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.

Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.

All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz

Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.

Closing date: Sunday, 1 December 2024

Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.