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Cashier - Boutique Milano
Posted on Nov. 28, 2024
- Milano, Italy
- No Salary information.
- Full Time
Cashier - Boutique Milano
At a glance
Job Category
Retail - Store Sales
Years of Experience
Minimum 6 years
Contract Type
Unlimited contract
Job Schedule
Full time
Locations
Store - Milano
Legal Employer
Hermès Italie SpA
Posting Date
11/27/2024, 07:00 AM
About the team
Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.
Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects.
The company brings together more than 20.000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 10 Stores present in the country.
Hermes Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then the branch was opened and the continuous growth lead to the current retail presence in the country: 10 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome.
Details of the job
GENERAL ROLE
The Cashier is responsible for ensuring and supporting all cashiering and accounting activities based on the specific needs, and providing the most memorable customer journey during the final boutique experience.
MAIN RESPONSABILITIES
- Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience;
- Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services;
- Support customers providing all type of information, including aftersales product care suggestions;
- Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships;
- Collect and update client data, in accordance with privacy policy and company procedures;
- Play an active role in customers’ events and animations whenever needed;
- Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities.
PROFILE
- Bachelor’s degree preferably in accounting or and equivalent academic background;
- Fluency in Italian and English. A third language will be considered an advantage;
- Professional background: previous experience in similar positions, preferably in a luxury goods boutique;
- Proficient with Excel / IT tools;
- Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
Hermès engages positive and passionate people who own the following requirements:
- Excellent interpersonal and communication skills, with a customer service orientation;
- Team player mentality to build meaningful relationships and ability to work autonomously;
- Availability, flexibility and dynamism to function in a high-pace environment;
- Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
About Hermès
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
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