Casual Receptionist

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Job description

We are currently recruiting for a casual Receptionist.

Key responsibilities for the role will include:

· To ensure all telephone calls are handled politely and efficiently, ascertaining and

accurately meeting the caller’s needs using a client orientated approach.

· Monitoring emails – checking, managing and responding to all emails in reservations inbox.

· Checking guests in and out of the hotel in a professional, friendly and timely manner.

· Create and cancel bookings for overnight stays and dining bookings.

· Liaising with other departments of the hotel to ensure that everyone is on the same page.

· Ensure that the Reception area is clean, tidy and welcoming at all times.

· Be confident using Microsoft Office

· Liaise with the Events Department regarding wedding and function bookings.

· Providing excellent customer service to all guests of the hotel in person and via telephone and email.

· Balancing cash and end of shift report at the end of each shift.

· Ensure that you have completed your shift checklist and filed this in the checklists folder at reception.

Have a ‘Can Do’ Attitude and Be Willing to Help and Assist in Any Extra Duties that May Be Required.

· All Team Members should have a Mutual Respect for Each Other and Ensure They Treat Each Other with Respect and Dignity at all times.

· To report and log any accidents and follow up with guest/staff member as appropriate.

· To report any trip hazards.

· Ensure the dignity and respect of all staff.

· To carry out any reasonable request by management.

· Have a ‘Can Do’ attitude and be willing to help and assist in any extra duties that may be required.

· To have up to date knowledge of the hotel products and services.

· To handle all enquiries promptly, ensuring the customer receives a friendly, professional and efficient response that accurately meets their needs.

· To handle all reservations through different channels (via email/telephone/ websites)

· Welcomes guests as soon as they arrive with great care and attention

· Anticipates guests' needs and follow through with guest requests

Pay: €14.35 per hour

Benefits:

• Bike to work scheme
• Company events
• Employee assistance program
• Employee discount
• Wellness program

Work Location: In person