Central Donor Team Leader

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Introduction:
We are seeking a compassionate and experienced leader to guide our Central Donor Team and deliver exceptional donor services across City Fertility. This is a unique opportunity to combine people leadership, operational excellence, and meaningful patient impact in a growing national organisation.

About City Fertility

Over 21,000 babies and countless smiles for more than 21 years.

Established in 2003, City Fertility is one of Australia’s leading IVF and fertility service groups. We provide seamless care across the full fertility spectrum, ensuring the best possible chances of conception through rigorous protocols and science-based treatments.

As a proud partner of the CHA IVF global network, we benefit from over 35 years of world-renowned expertise in reproductive medicine. This partnership gives us unique access to global medical, operational, and research excellence, allowing us to offer cutting-edge fertility care with a personal touch.

Description:
Position Purpose

As the Central Donor Team Leader, you will lead a national function that plays a critical role in helping patients access donor programs with confidence, clarity, and care. You will oversee the coordination, governance, and continuous improvement of donor services, ensuring every process reflects best practice, regulatory compliance, and a deeply compassionate approach.

This role blends people leadership, operational management, and project delivery – leading a dedicated team, strengthening operational performance, and ensuring every patient interaction is handled with empathy, professionalism, and respect.

Key Responsibilities

Lead, mentor, and develop the Central Donor Team, fostering a collaborative and values-driven culture
Oversee day-to-day donor service operations, ensuring efficiency, consistency, and high-quality outcomes
Manage end-to-end donor workflows, ensuring compliance with Australian legislation and organisational standards
Maintain and optimise donor databases, ensuring accuracy, integrity, and effective process flow
Drive the development, review, and implementation of policies and procedures
Coordinate and deliver training programs to build team capability across donor services, systems, and compliance
Build strong relationships with internal teams, clinics, and external stakeholders
Communicate with patients and stakeholders in a clear, respectful, and supportive manner
Lead workforce planning activities including recruitment, rostering, and performance management
Ensure readiness for audits and accreditation, supporting quality and compliance initiatives
Manage inventory and logistics associated with donor programs
Lead and contribute to key projects, including system improvements and service enhancements
Monitor performance through reporting and KPI tracking, identifying opportunities for improvement
Support continuous improvement initiatives to enhance patient and clinician experience
Provide leadership support during critical or out-of-hours service requirements when needed

What we are looking for

The successful candidate will have:
A relevant degree in nursing, allied health, business or a related field, or equivalent experience
Proven leadership experience with the ability to motivate, mentor, and develop teams
Strong understanding of donor services, IVF processes, or healthcare compliance frameworks (or the ability to quickly develop this expertise)
Demonstrated experience managing highly regulated and complex systems, databases, and operational workflows
Excellent communication, organisational, and problem-solving skills with a commitment to patient-centred care

Why Join Us?

At City Fertility, you'll join a progressive, people-centred organisation that values innovation, integrity, and impact. We offer;

A supportive, inclusive workplace culture
Opportunities for professional growth and development
The chance to make meaningful difference in patients’ lives
Access to global expertise through the CHA IVF network

Ready to Make a Difference?

If you are passionate about healthcare growth and want to join a team that truly changes lives, we would love to hear from you.

Click 'Apply' and submit your resume and cover letter (including contact details for two referees) today. We respectfully advise that agency applications are not being accepted at this time.

Alternatively, you can find all our opportunities at City Fertility Career Opportunities: https://www.cityfertility.com.au/about-us/career-opportunities/

For further information about the role, please email hr@cityfertility.com.au to arrange a confidential discussion. Please note that applications will be progressed as received.

City Fertility is proud to be an equal opportunity employer. We celebrate diversity in all its forms and are committed to fostering an inclusive workplace where everyone feels valued and empowered to contribute. Regardless of gender, age, ability, race, ethnicity, sexual orientation, gender identity, or religion, we welcome you to be part of our progressive and supportive team.

** An applicant must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement.

** Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations.

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