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Centralized Scheduler
Posted on Feb. 20, 2026
- Palm Harbor, United States of America
- 15.0 - 16.0 USD (hourly)
- Full Time
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Children's Medical Center is a busy general pediatric office that has serviced our communities for over 27 years. We have 4 locations and offer great benefits including paid time off, health, dental, vision, life, and long and short-term disability insurance. We also offer 401K and profit sharing after one year of service and opportunities to grow within the organization. We are looking for a team member who can serve in a full-time Centralized Scheduling position. The Centralized Scheduler Creates a positive first impression of the practice in greeting patients and other callers. Quickly and accurately directs callers to the appropriate department/person. Schedules patient appointments according to practice protocols and obtains the necessary information for new and established patients.
Essential Position Functions:
- Answers the telephone in a warm, friendly manner.
- Quickly determines the nature of the telephone call.
- Gathers and documents complete and accurate insurance information prior to scheduling appointments.
- Notifies patients of balances due prior to appointment.
- Collects patient balances due according to practice protocol.
- Directs urgent calls to the triage staff and ensures that action is taken.
- Takes accurate and concise messages according to practice protocols and directs patient clinical calls to the designated staff member.
- Directs billing calls to the appropriate billing staff member.
- Directs provider calls to appropriate staff members.
- Directs patient complaints or compliments to the appropriate member of the Leadership Team.
- Directs all other callers to whom they are calling.
- Obtains accurate and complete information for call types and forwards the to the proper person/department.
- Utilizes telephone courtesies on all telephone interactions, including placing callers on hold or directing them to voicemail.
- Accurately enters complete new patient information in the computer/scheduling program prior to scheduling appointment.
- Accurately updates established patient information in the computer/scheduling program.
- Obtains all insurance information for patient appointments according to practice protocols.
- Schedules patient appointments accurately according to individual provider’s scheduling template and follows practice protocols regarding approval for exceptions/add-ons.
- Makes every effort to determine accurate reason for patient’s appointment in order to schedule the correct amount of time needed.
- Accurately obtains tracking information for new patient calls according to practice protocols.
- Prospectively informs all new patients and established patients about the practice’s payment at the time of service policy.
- Correctly cancels and reschedules appointments as needed and documents in the patient chart according to practice protocols.
- Addresses patient portal tasks according to practice protocols.
- Directs patient to the patient portal or Phreesia to update or complete necessary patient forms.
- Maintains patient confidentiality. Always maintains professionalism.
Job Qualifications:
- High School education or GED equivalent.
- Possess strong oral and written communication skills.
- Proficient in Microsoft Outlook, computer knowledge to navigate internet websites such as Availity, etc.
- Possess accurate data entry skills.
Compensation is competitive and based on experience, qualifications, and other factors.
We are an Equal Opportunity Employer / Drug-Free Workplace
To apply please visit npcmc.com and navigate to "about us" and "careers" .
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