Charity & Nfp Account Manager

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About Us

At Bargains Group, we do business with a purpose. For over 37 years, we’ve been helping charities, not-for-profits, and social service organizations across Canada make a real impact. From offering affordable, quality products to our Kits for a Cause program, our goal is to support those who help others.

If you're excited about connecting with new opportunities and building strong, lasting relationships—all while supporting a meaningful cause—this could be the right role for you.

About You

You’re passionate about the not-for-profit sector and motivated by purpose-driven work, you build trust quickly and maintain strong, long-term relationships. You’re proactive, organized, and comfortable managing multiple priorities. You think strategically but execute with attention to detail, you’re a strong communicator who can simplify complex ideas. You’re solutions-oriented and thrive in a fast-paced, collaborative environment. You’re curious, adaptable, and always looking for ways to add value to clients.

About the Position:

As an Charity & NFP Account Manager, you will manage, grow, and support relationships with not-for-profit organizations, delivering a high standard of client service and strategic guidance. You will serve as a trusted partner and primary point of contact, ensuring consistent, proactive communication and a strong understanding of each client’s goals and evolving needs, using warm leads and inside sales opportunities.

Success in this role requires a balance of relationship management, operational coordination, and a proactive, growth-oriented mindset.

Key Responsibilities:

Client Account Management & Service (30%)

• Build and maintain strong client relationships by understanding client needs, goals, and service requirements.
• Ensure accurate and efficient processing of client requests, orders, and inquiries.
• Conduct regular follow-ups with existing clients to confirm satisfaction, address concerns, and identify opportunities for improvement or expansion.
• Ensure all client information is accurate, current, and properly maintained in the CRM and accounting systems at all times.

Client Communications & Touchpoint Management (20%)

• Draft, manage, and deploy client touchpoint communications on a daily, weekly, and monthly basis.
• Create and send client emails related to programs, services, promotions, updates, and follow-ups.
• Track engagement and outcomes of client communications and adjust messaging as needed.
• Maintain consistent, professional, and brand-aligned messaging across all client touchpoints.

Business Development & Growth (20%)

• Identify and pursue new client opportunities through outbound outreach, referrals, community connections, and cross-selling initiatives.
• Actively seek client referrals within the community, including local businesses, charities, and partner organizations.
• Identify opportunities to expand existing client accounts by introducing additional services, programs, or offerings.
• Support initiatives aimed at acquiring new clients and increasing overall company revenue.
• Review, discuss, and present information to internal teams regarding client programs, including how programs can be revived, enhanced, or repositioned.
• Communicate the benefits of programs clearly to both internal teams and clients.
• Support internal teams as required to ensure client programs are delivered effectively and consistently.
• Participate in meetings, training sessions, and team discussions related to client accounts, programs, and company initiatives.

Metrics, Reporting & Administration (10%)

• Track and report on daily, weekly, and monthly KPIs related to client engagement, communications, and growth.
• Maintain accurate documentation and records in CRM and accounting systems.
• Ensure compliance with internal processes, reporting standards, and data accuracy expectations.

Community Engagement & Referrals (5%)

• Build and maintain relationships with local charities, community organizations, and referral sources.
• Actively request and cultivate referrals within the community to support company growth and brand presence.

Qualifications:

• 2-4 years of knowledge and/or experience of the NFP and charities sector (required)
• Degree/Diploma in Business/Communications/Social Sciences /Fundraising or relevant work experience would be an asset.
• 2-3 years of account management, relationship management, and business development experience would be an asset.
• Planning and logistics experience would be an asset.
• Charitable fundraising experience is not necessary but would be an asset
• Experience using an online data management system, CRM and ERP systems

Skills and Attributes:

• Have a passion for helping charities and NFPs in these challenging times
• Ability to build, deepen, and maintain charity & NFP relationships
• Incredible attention to detail, highly organized and remains calm under pressure
• Ability to prioritize and multitask in a fast-paced environment with tight turnaround times and manage a pipeline at any given time
• Excellent verbal and written communication skills
• Easy to adapt and be flexible to the needs of clients and the NFP sector
• Purpose-driven individual who understands the power of our program and the opportunity at hand - each successful day creates a positive local impact
• Ability to work with small to large organizations
• A team player who loves helping people and making a difference
• Must be inclusive and empathetic to those in needBargains Group / Kits for a Cause

Team’s Core Values are:

● We consciously care (we give a sh*t).

● We are community builders.

● We make a positive impact.

סוג המשרה: מלאה

שכר: $45,000.00-$60,000.00 לשנה

שאלות להגשת מועמדות:

• What do you value most in a workplace?
• What motivates you?
• Do you or have you volunteered? If yes, please tell us about it
• What do you enjoy doing in your free time?
• Tell us about a challenging experience with a client, what did you do?
• What are your salary range expectations

מיקום העבודה: פנים אל פנים