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Chat Process

Posted on Aug. 30, 2025

  • Dl, India
  • 0 - 0 USD (yearly)
  • Full Time

Chat Process

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This is a customer support role focused on resolving customer inquiries, issues, and complaints through real-time, text-based chat conversations, often requiring multitasking, excellent written communication, and problem-solving skills to maintain high customer satisfaction. We require at least one year experience in online chat support. This is work from home(WFH) opportunity with evening and morning shift .

Core Responsibilities

  • Real-time Support: Handling customer questions and requests through live chat interfaces.
  • Information Provision: Furnishing detailed information about services, and policies to customers.
  • Customer Interaction Management: Recording details of customer interactions and tracking the actions taken.
  • Escalation: Identifying and escalating critical or priority customer issues to appropriate higher-level support teams.
  • Product Knowledge: Continuously updating knowledge on company products, services, and relevant processes.

Key Skills & Qualifications

  • Excellent Communication: Strong written communication skills, including grammar and spelling.
  • Multitasking: Ability to handle multiple chat conversations simultaneously.
  • Problem-Solving: Quick and logical thinking to resolve customer issues efficiently.
  • Technical Proficiency: Competence with computers and various messaging/chat platforms.
  • Customer Focus: Empathy, patience, and a commitment to customer satisfaction.
  • Typing Skills: High typing speed to ensure timely responses.
  • Chat support Experience(Must Have): Require at least one year experience in online chat support.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

  • Work from home

Application Question(s):

  • do you have 1 year experience in online Chat Process support for Courier or logistic industry ?

Experience:

  • Live chat: 1 year (Required)

Language:

  • Punjabi (Preferred)

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