Checkout Services Co-Worker-Part Time-24 Hrs/Week

As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance.
You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people.
You should have ability to use and take personal initiative and ability to make decisions. You should demonstrate a polite and friendly manner and be enthusiastic about work and working with others in a team.
You should have experience of working in a fast-paced environment. You should be assertive and able to remain calm and controlled when faced with emotional customers under stressful times. You should have the ability to prioritise and organise own work to make efficient use of time available.
IKEA values should reflect own values and give you energy. You should be passionate about growing business and people together using the experience and skills of our people in the best way.

This is a part time role for 1 year Fixed term contract.

Your responsibilities will include:

• To ensure check-out is effectively equipped at all times throughout the day and you are ready and available to help customers when needed.
• Have the knowledge, confidence, and desire to make customer payment easy.
• Know the levels of authorisation to solve payment problems when they occur and recognise when you need to escalate an issue to someone with higher authorisation and pass on the relevant information for them to deal effectively and efficiently with the customer.
• Offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.
• Use the till to accurately register products and register payment from customers according to given routines.
• Ensure our store is always a safe and secure environment for visitors and colleagues.
• Understanding the importance of accurate stock inventory and how my own actions impact on this.
• Understanding global solutions, tools and working methods and the IKEA Concept and ensuring you use the appropriate manuals and other education tools to support me in maximising our customers’ shopping experience.
• Contributing to the check-out action plan and taking ownership for my part in its delivery.
• Listening to feedback from customer when given and passing this on to my manager.

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

WE ARE AN EQUAL OPPORTUNITY EMPLOYER:
At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.