Chief Operating Officer – Hsbc Life

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank
Insurance is about people, and the promises they make.

At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking an experienced professional to join our team in the role of Chief Operating Officer, HSBC Life Singapore.

The role holder will be a member of the HSBC Life Singapore Executive Committee, reporting to the Chief Executive Officer.

Principal responsibilities

• As a key member of the HSBC Life Singapore leadership team, partner with the CEO and the Exco to shape and implement the company’s multi-year growth and transformation agenda.
• Lead end to end life, health and general insurance operations including new business, underwriting, policy administration, claims, contact centre, customer relations and complaints, controls, investment operations and business transformation.
• Drive process simplification, automation, digitisation and straight through processing to enhance operational efficiency and customer as well as distributor experience.
• Embed Lean, Agile or Continuous Improvement practices to foster a culture of operational excellence.
• Ensure all operational processes are compliant with regulatory requirements, HSBC Group policies and internal control frameworks.
• Lead business continuity planning and operational resilience efforts including cyber, fraud and outsourcing risk management.
• Champion the adoption of digital tools and platforms across the operations value chain.
• Collaborate with Technology and Data teams to drive automation, analytics and operational scalability.
• Actively engage with the senior key stakeholders within Global Insurance, Global IWPB management and HSBC Singapore to drive collaboration initiatives.
• Attend the Board, Audit and Risk Committee meetings and the key HSBC Life Singapore governance forums including the Exco and RMM meetings.
• The role holder deputizes for the HSBC Life Singapore CEO, where required.

Requirements

• Extensive years of experience in life insurance or financial services with operational leadership roles in Singapore or Asia.
• Proven track record of operational transformation delivery.
• Ability to navigate a matrix organisation and operate with pace to deliver results in an integration/transformation environment.
• Calm under pressure, adapatable, and resilient in managing ambiguity.
• Familiarity with local regulations and industry standards relevant to Life and Health operations.
• Dynamic leader, with extensive leadership experience at the Executive level with a strong ability to innovate and find solutions.
• Ability to identify, manage and mitigate operational risk effectively
• Progressive leadership and communication skills, ability to lead change, influence and actively drive performance.
• Exposure to agency and bancassurance models.
• Self-motivated, driven to succeed and experience in leading high performing teams.
• High level of personal integrity and values in line with HSBC core values.
• Strong P&L experience with proven record in managing cross-functional teams.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited

#LI-HSBCSTL