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Citytime Helpdesk Coordinator
Posted on Feb. 6, 2026
- Manhattan, United States of America
- 62868.0 - 97593.0 USD (yearly)
- Full Time
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CityTime Helpdesk Coordinator
- DEPT OF PARKS & RECREATION
Posted On: 02/06/2026
- Full-Time
Location
MANHATTAN
- No Exam Required
Department
Payroll And Timekeeping
Salary Range:
$62,868.00 – $97,593.00
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Job Description
*ONLY OPEN TO CURRENT FULL-TIME ANNUALLY PAID PARKS EMPLOYEES*
Major Responsibilities
How to Apply: Go to cityjobs.nyc.gov and search for Job ID# 769128.
All applicants must apply via cityjobs.nyc.gov. The City is no longer using ESS to accept applications.
Work Location: Arsenal West, Manhattan
NOTE: All resumes must be received no later than the last day of the posting period. References will be required upon request.
nyc.gov/parks
MOVEMENT IN THE FACE OF CIVIL SERVICE LISTS IS PROHIBITED UNDER CIVIL SERVICE LAW.
For information about applying for Civil Service Exams go to: Civil Service Exams - Department of Citywide Administrative Services (nyc.gov)
COMMUNITY COORDINATOR - 56058
Major Responsibilities
- Under general direction of the Supervisor of CityTime Help Desk, with latitude for independent initiative and judgment, provide operational and technical support for the CityTime System used to process payroll for over 5,000 full-time employees and 3,000 seasonal employees.
- Set-up and manage CityTime Agency organizational structures and roles.
- Create and maintain schedules and user access profiles.
- Provide training and technical assistance to Agency users on CityTime issues.
- Visit various Agency sites to troubleshoot hand scanner/Data Collection Device (DCD) issues.
- Work with Parks Information Technology & Telecommunications Division and the Financial Information Services Agency (FISA) to fix DCD outage issues and replace or install new DCD units.
- Perform audits of the CityTime system to ensure that city and Agency rules are being adhered to.
- Create and run CityTime reports.
How to Apply: Go to cityjobs.nyc.gov and search for Job ID# 769128.
All applicants must apply via cityjobs.nyc.gov. The City is no longer using ESS to accept applications.
- Current Employees please include your ERN on your cover letter and resume.
Work Location: Arsenal West, Manhattan
NOTE: All resumes must be received no later than the last day of the posting period. References will be required upon request.
nyc.gov/parks
MOVEMENT IN THE FACE OF CIVIL SERVICE LISTS IS PROHIBITED UNDER CIVIL SERVICE LAW.
For information about applying for Civil Service Exams go to: Civil Service Exams - Department of Citywide Administrative Services (nyc.gov)
COMMUNITY COORDINATOR - 56058
Minimum Qualifications
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Preferred Skills
1. Strong knowledge of the CityTime System, and Payroll & Timekeeping procedures, rules and regulations. 2. Excellent writing, communication, organizational, time management and prioritization skills. 3. Proficiency in computer software including Microsoft Outlook, Word, Excel and PowerPoint.
Residency Requirement
Residency in New York City, Nassau, Orange, Rockland, Suffolk, Putnam or Westchester counties required for employees with over two years of city service. New York City residency required within 90 days of hire for all other candidates.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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Job ID
769128
Posted until
02/23/2026
Title code
56058
Civil service title
COMMUNITY COORDINATOR
Title classification
Non-Competitive-5
Business title
CityTime Helpdesk Coordinator
- Experience Level:Experienced (Non-Manager)
Job level
00
Number of positions
1
Work location
24 West 61 Street
- Category:Administration & Human Resources
CityTime Helpdesk Coordinator
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