Claims Administrator

Campion Insurance now part of PIB Group is one of the largest insurance brokers in Ireland. We provide our clients with solutions to all their insurance needs ranging from home and motor insurance, to complex commercial business packages. We also provide a full range of health, life, pension, investment and mortgage products.

Provide fast, accurate administrative support to the claims function, focused on Household, Private Motor, and Light Commercial Vehicle claims. Ensure prompt call handling, accurate FNOL capture, correct allocation, and precise set-up and maintenance of claims on the Relay system, alongside diligent management of post and shared inboxes.

Key Responsibilities (Personal Lines Focus)

• • Answer inbound calls; capture FNOL details for household, private motor, and LCV claims; reassure and guide customers; escalate urgent incidents.
• • Set up claims on Relay accurately:
• Policyholder and policy details
• Loss details (date/time; location; cause/peril; circumstances; damage/injury; third parties).
• Motor specifics (vehicle details; driver; licence; NCB; Garda reference if applicable; third-party details; injuries).
• Property specifics (risk address; cause of loss; emergency works; suppliers instructed).
• Generate acknowledgements, letters, and required documentation.
• Manage daily post and shared mailboxes: open/scan/index/date-stamp; correctly tag to policy/claim in Relay; distribute and track urgent items.
• Maintain complete, well-labelled electronic files in Relay; upload evidence (photos, estimates, invoices, reports) and keep notes/audit trails up to date.
• Issue standard correspondence (acknowledgements; information requests; appointment confirmations; supplier instructions) using approved templates.
• Liaise with clients, insurers, repairers, assessors/loss adjusters, and recovery partners; chase outstanding information; record outcomes.
• Follow internal procedures and Irish regulatory requirements (e.g., Central Bank of Ireland Consumer Protection Code); meet service levels.
• Contribute ideas to improve templates, workflows, and Relay data quality.

Skills and Experience

• Prior administration experience; personal lines insurance or claims exposure advantageous.
• Confident telephone manner; empathetic customer service.
• High accuracy in data entry; diligent documentation and file management.
• Strong organisation; able to prioritise peak volumes and meet SLAs.
• Proficient in Microsoft 365 (Outlook; Word; Excel; Teams).
• Clear written and verbal communication.

Qualifications

• Leaving Certificate or equivalent required; APA/CIP (or working towards) beneficial.

Competencies

• Customer focus and professionalism
• Teamwork and collaboration
• Problem solving and initiative
• Accountability and integrity
• Resilience under time pressure
• Process discipline and continuous improvement

Systems and Tools

• Relay claims management system
• Microsoft 365 (Outlook; Word; Excel; Teams)
• Telephony; scanning and indexing tools
• Working Arrangements
• Standard business hours with flexibility during surge events (e.g., weather incidents or motor peaks).
• Hybrid/onsite per business needs.

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