Claims Adviser - General Insurance

• Grow your career with the insurance company voted Consumer People's Choice by its Members 9 years in a row*
• Bring your General Insurance knowledge and relationship building skills
• Flexible location with a great range of benefits

At MAS we're on a mission to get even better at the exceptional service our Members have loved us for, for over 100 years. As a General Insurance Claims Adviser you'll be at the forefront of this managing the claims process for our Members and helping them to put things right. We are looking for a standout, customer focused problem solver who is quick to pick up new systems and processes.

What a day might look like

• Communicating with Members, assessors, repairers and suppliers
• Undertaking interactions with all parties with empathy
• Interpreting the policy to ensure the claim falls within policy wording
• Determining settlements for Members
• Appointing and liaising with assessors, repairers and other suppliers
• Reviewing and approving scopes quotes and variations
• Undertaking recovery procedures where required
• Making claims payments within your delegated level of authority

What we're looking for

• Interpersonal savvy, communication and network skillsets -professional relationships built on mutual trust and respect
• Proven teamwork and relationship building skills
• Strong problem-solving ability and understanding of MAS's position in the advice and insurance market
• Excellent Computer Literacy
• Knowledge of General Insurance products.
• Desired: 1-2 years within an insurance service role, some experience in Commercial or General insurance sector
• Working knowledge and experience of Fire and General Insurance policies.
• Experience in claims handling, negotiation and dispute resolutions

About us

We're all about enabling financial health and wellbeing for our Members and our community and we're on a mission to work in new ways and get even better at what we do. We're an Insurance and Investments company with a difference - we're owned by our Members and we make meaningful contributions to our community through our charitable Foundation. We're a small company where you get to have a big impact.

At MAS you'll join a team that's:

• Motivated to make a difference
• Focused on achieving big things for our Members and building a better mutual
• Led by our values of Make a difference, In it together and Own it, do it
• Supportive and inclusive - everyone is valued for what they bring
• Looked after with a range of benefits including Health, Life insurance and KiwiSaver
• MAS has been voted Consumer People's Choice by our Members 9 years in a row for House, Contents and Car insurance.