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Keoghs

Claims Advisor

Posted on Nov. 27, 2024

Bolton, United Kingdom
0 - 0 USD (yearly)

Full Time

Description

Join Our Team as a Motor Claims Advisor - Drive Your Career Forward!

The role of a Claims Advisor is to actively monitor credit hire and repair claims and ensure they are efficiently dealt with. To also undertake a variety of tasks to support the members of the team working on credit hire files.

Benefits:

25 Days Holiday (increases with service; buy/sell 3 days
Simply Health Care Cash Plan
Tech Scheme
Gym Flex

Key Accountabilities

Contacting organisations by telephone to ensure matters are progressing correctly
Questioning repair and hire periods as appropriate with a view to reducing overall hire days
Dealing with queries from other parties
Managing a diary to effectively deal with all matters in a timely fashion
Update Tracker by diarising records, court dates, directions, applications and orders as well as general activity, ensuring accurate recording of activity to allow progress tracking
Liaising with Courts, Counsel, Opponents, Experts, Witnesses, Insureds and brokers to progress the case. Examples of tasks include requesting and providing updates; requests for extensions to comply with directions; booking Counsel for hearings and conferences; and appointments with experts.
Follow up on outstanding instructions, documents and other actions to ensure that responses are received within required timescales.
Chase clients to ensure payments are received and dispatched within required deadlines
Diarising and updating CRU
To ensure compliance with the SRA Standards & Regulations
Adhere to the Keoghs Values

Working Hours
35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch

Experience, Skills and Qualifications

Education - at least 3 GCSEs or equivalent are essential
Ability to use own initiative
Ability to prioritise workloads
Excellent listening and verbal communication skills
Good telephone negotiation skills and manner is essential
Ability to follow work processes and procedures
Ability to remain calm under pressure
Competent IT skills including Microsoft Office

Technical knowledge to be developed:

Understanding of Credit Hire

Personal Development:

This role gives new recruits an opportunity to learn about the work undertaken in a legal department and gain knowledge and skills associated.
This role offers an opportunity to develop a range of skills under supervision
Claims Advisors are given the same opportunity to develop their career options within the team and Keoghs as all other staff
Further career progression will depend on the Claims Advisor’s aptitude and desire to move on to the next level within the team and/or company as a whole

Competencies:

Effective Communication
Prioritising and Organising
Client Skills
Adaptability
People Skills
Commercial Awareness
Drive to Succeed

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

Our Values

We are connected

We are Dynamic

We are Innovative

We succeed together

Benefits

25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
Simply Health Care Cash Plan
WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
Death In Service – after 1 years’ service
Pension Contribution based 5% Employee / 3% Employer
Cycle to Work Scheme*
Tech Scheme*
Season Ticket Loan*
Gym Flex*
Access to Online Discount Sites
Discounted Gourmet Society Membership
Discounted Tickets for Merlin Attractions nationwide
Discounts at local retail outlets

after successfully completing probation

About Keoghs

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 6,500 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.

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