Claims Analyst, Emea (18 Month Ftc)

---

Apply to 500+ LinkedIn Jobs Automatically

---

Description:
Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs!

In the post-pandemic world, travel insurance is more important than ever. We are committed to delivering an exceptional service for our customers and we want you to be part of that journey.

In this role, you’ll work closely with our TPA partners to deliver a fantastic claims service for our customers. You’ll manage the monthly claims governance processes (BDX, Conduct MI and Float) to ensure that claims operations are delivered smoothly and in line with expectations delivering excellent customer outcomes.

So, what’s the job?

You’ll process monthly BDX files, perform data quality and other governance checks, feeding back and working with TPAs to resolve any queries as required.

You’ll complete monthly and quarterly Claims Float processes.
You’ll review monthly conduct MI with TPAs, understanding any areas where KPIs are not met and working with TPAs to build action plans to address any gaps in performance.
You’ll act as a technical referral point for any escalations from TPAs, further escalating to insurers as required.

You’ll analyse trends and patterns of the claim’s portfolio.

And what are we looking for?

You’ll have solid proven experience of managing Travel and Assistance Claims for personal lines and commercial customers.

You’ll be experienced in being a point of escalation for complex / high value claims and assistance queries.

You’ll be competent in working with TPA service relationships, including managing performance issues and remediation actions.

You’ll have Sourcing, vendor and relationship management skills, including experience of, managing and overseeing critical third parties and monitoring and reporting performance against quality and service delivery metrics.

You’ll be able to influence outcomes in diverse and virtual stakeholder environments to achieve outstanding performance while maintaining trusted relationships.
You’ll preferably hold the APA or CIP qualification.

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

We have more than 1500 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

We also offer some fantastic benefits including:
Travel insurance

Health insurance

Life insurance

Income protection

Company subsidised pension

25 days annual leave

Short term incentive plan

Employee reward and recognition scheme

Flexible working opportunities

Competitive family and parental leave programme

Employee assistance program

Fitness reimbursement scheme

Volunteering leave

Online learning and training opportunities

Professional membership

Work anniversary leave

Apply today and let’s go great places together!

#LI-Hybrid