Claims Consultant

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Introduction:
At Strata Community Insurance (SCI) we’ve spent decades protecting strata communities across Australia and our purpose is to be the champion for a better, brighter strata community.

We’re now looking for a proactive and experienced Claims Consultant to join our Claims team based in Melbourne. This is a great opportunity for someone who combines technical insurance knowledge with empathy, sound judgment, and a proactive - approach to resolving complex claims, someone who takes ownership, communicates with clarity, and thrives in a collaborative, fast-paced environment.

About the Role

As a Claims Consultant, you’ll be responsible for the proactive management of claims, ensuring fair and timely outcomes while delivering outstanding service to our partners and clients. You’ll bring technical expertise, sound judgment, and a customer-first mindset to every interaction.

Key Responsibilities

Manage claims end-to-end, ensuring all legitimate claims are assessed and paid in line with policy conditions
Provide technical expertise across claims, including reviewing and seeking approval for claim declinatures
Collaborate with builders, engineers, assessors, brokers, and strata managers to meet service standards and KPIs
Escalate claims exceeding authority levels in line with internal guidelines
Ensure compliance with SCI procedures when appointing service providers
Identify opportunities to improve claims processes and contribute to continuous improvement initiatives

About You

You’re a motivated insurance professional with a strong foundation in claims management. You enjoy solving problems, working with people, and making a real difference in moments that matter.

You bring:
Proven experience in the insurance industry (essential)
General Insurance Claims experience highly regarded
Strong communication and stakeholder management skills
High attention to detail with sound decision-making ability
Ability to manage competing priorities in a fast-paced environment
Commitment to delivering exceptional customer outcomes

Supporting Your Wellbeing

Flexibility

We have an In Community Culture which means we work in the Strata Community or in our Melbourne office most of the time. Flexibility is available as needed.

Career

Individual development plans tailored to your goals, supported by training and professional qualifications.

Leave

Community Connections leave is available for you to volunteer with your chosen charity. In addition, to paid parental leave including superannuation and options to purchase additional leave.

Financial

Automatic acceptance for our Salary Continuance insurance scheme and salary sacrifice options.

Working at SCI

At Strata Community Insurance, we embrace diversity and inclusivity, welcoming people from all backgrounds, cultures, and experiences. We encourage you to bring your full self to work and are committed to creating an environment where everyone can thrive.

You must have full working rights in Australia to be considered for this role.

Apply now to start your journey with Strata Community Insurance.