Claims Consultant

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Introduction:
At Strata Community Insurance, we’ve spent decades delivering tailored insurance solutions that protect Australia’s strata communities. As a privately owned specialist insurer, we are known for our deep expertise, reliable service, and strong industry partnerships.

We’re now looking for a proactive and experienced Claims Consultant to join our NSW team. Located at our Head office in North Sydney, this is a great opportunity for someone who combines technical insurance knowledge with empathy, sound judgment, and a proactive approach to resolving complex claims-someone who takes ownership, communicates with clarity, and thrives in a collaborative, fast-paced environment.

About the Role

As a Claims Consultant, you will:
Proactively manage claims end-to-end, analysing policy terms and applying sound judgement.
Communicate confidently and empathetically with assessors, builders, brokers, and strata managers.
Navigate escalations and high-value decisions with care.
Select and coordinate service providers - working with assessors, builders, legal experts, and more.
Identify opportunities for continuous improvement to improve claims outcomes.

About You
You’re a motivated insurance professional with a strong foundation in claims management. You enjoy solving problems, working with people, and making a real difference in moments that matter.

You bring:
Prior experience managing property claims or loss adjusting.
Strata experience would be highly valued but not essential.
Clear, professional, and empathetic communication skills.
A curious mindset and a drive for continuous improvement.
Strong attention to detail and the ability to make sound decisions under pressure.
Full working rights in Australia.

What you’ll enjoy most about working at SCI

Flexibility: the cornerstone of how we work from our Sydney office.
Growth & Learning: Access to learning pathways through ANZIIF, Allianz, and an individual development plan tailored to your personal and professional goals.
Leave Benefits: option to purchase extra leave and paid parental leave with superannuation.
Financial Safeguards: Salary continuance insurance and salary-sacrifice options.
Wellbeing: Employee Assistance Program (EAP) accessible to you and your family to support your overall wellbeing.

Ready to Make a Difference?

If you’re excited about managing claims with confidence, collaborating across specialties, and growing your career, we’d love to hear from you.

Apply now and start a fulfilling journey to build a Better, Brighter Strata Community.