Claims Coordinator

Job Description

Changing Lives, Transforming Careers

At Amplifon, we're more than a company. As the Global Leader in hearing care, we combine cutting-edge solutions with a personal touch to create unforgettable experiences for our customers.

With a shared vision to empower people and push boundaries, we thrive in a culture built on care, collaboration, and impact. Here, your work fuels innovation, growth, and a purpose that resonates far beyond the ordinary.

Join us and shape a future where sound connects, inspires, and transforms lives.

Life at Amplifon:

Working at Amplifon gives you the chance to make your voice heard, build strong working relationships, and create your own tailor-made career.

Here, you'll find all the support, tools, and opportunities you need to grow, whether it's through our top-class development programs or by taking on projects in other parts of the world. And your colleagues will be there to motivate and inspire you every step of the way.

Amplifon New Zealand is looking for a detail-oriented Claims Coordinator, internally known as Claims Team Leader based at our Support Office in Takapuna.

About the role:

The Claims Team Leader will be responsible for processing insurance claims and supervising a small team, with a focus on customer service and operational efficiency.

Key responsibilities:

• Supervise a small team of insurance administrators, while also processing and managing end-to-end claims yourself
• Claims management - oversee the entire claims process, ensuring all claims are handled in line with established procedures and timelines, including repairs and replacements
• Prepare and deliver regular reporting on key metrics and report on trends Continually improve and streamline processes

Education, experience and skills:

• Previous experience in insurance claims, preferably Hearing Aid insurance or Home and Contents insurance;
• Strong understanding of insurance policies, procedures, and regulations
• Proven ability to lead and motivate teams
• Analytical and process-focused with a strong attention to detail

Why Join Us?

• Work in a dynamic and supportive team.
• Be part of a company that values operational excellence and continuous improvement.
• A day off to celebrate your Birthday!
• Yearly flu vaccinations
• Training, career, and learning development opportunities
• Free access to our Employee Assistance Program
• Free Hearing Aids for you, 50% discount for immediate family members, and 30% for other family members and friends
• Discounted Private Health Insurance and other benefits and products
• International career opportunities within the Amplifon Group globally

Putting People First

One of the ways we amplify careers is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel.

In addition, if you're ready to put in the hard work, we'll make sure your dedication and achievements are recognised.

Ready to take the next step in your HR career? Amplify your purpose with Amplifon!

As an employer who embraces Equal Opportunity and promotes diversity, we encourage persons of all ages and background to apply.