Claims Officer

Description:
Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major brands.

We have multiple permanent full time Claims Officer positions to commence on Monday 3 February 2025. You’ll receive comprehensive training in the office (approx. 6-7 weeks) and then have the flexibility of working from home 5 days a fortnight.

Salary: $80,000 - $85,000 incl super PLUS applicable penalty rates PLUS annual bonus incentive

So, what’s the job?

You’ll be a key point of contact for all claims enquiries in the end-to-end management of a claims portfolio you manage
You'll provide claims support to our customers primarily via phone and email, but also other channels as required

You’ll liaise with multiple internal support teams and provide reports and updates on metrics and team initiatives

You’ll work to meet the KPI’s and quality expectations of the role

You’ll work to keep our business within legislative and operational parameters and ensure a seamless claims process for our customers

And what are we looking for?

We are looking for driven individuals who are passionate about the customer experience, enjoy working within a structured environment and are ready grow their career

You’ll be available to work Monday-Friday on a rotating roster between 7:00 AM and 7:00 PM (AEST)
You’ll ideally possess previous claims management or financial administration experience
You'll be passionate about providing a strong customer experience (contact centre experience highly advantageous)
You’ll consistently deliver strong verbally and written communication skills when dealing with both internal and external stakeholders
You’ll be a team player and be able to work toward shared goals, managing a delegated workload in addition to ad hoc responsibilities
You’ll have a quick eye and attention for detail, and be able to use that information wisely
You’ll be passionate about helping people and will share our core values

​​​​​​​So, why choose us?

We share a global mission to look after travellers, at every step of their journey. We value optimism, caring, togetherness, reliability and determination.

We have more than 1500 employees worldwide: we’re a global group of customer service professionals, digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists and finance experts.

Job flexibility. We understand that flexibility is really important – our Claims Officer positions officer a great hybrid model and a rotating roster which allows further flexibility to your day / week.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, paid volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us. We’ll help you keep travelling in your career, and abroad with free travel insurance. We also offer great discounts through our extensive travel partnerships…so start planning for your next trip today!

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

To learn more about working at Cover-More Group, check out our careers and benefits page!

APPLY TODAY AND LET'S GO GREAT PLACES TOGETHER!