Claims Qa And Cpd Lead

This is a technical specialist role which exists, to provide a Quality Assurance function to the Claims team, with a particular focus on the avoidance of new code and compliance and/or remediation issues.

This role is also accountable for ensuring the Claims team's compliance with agreed claims processes and frameworks, ensuring good member outcomes consistent with the MAS strategy and Purpose. As a senior member of the team, this role is also expected to perform audits as per the Natural Hazard Commission handling agreement.

So, if you are engaging and personable with a high level of discretion, this could be the one for you.

What a day might look like

• Contribute to monitoring the performance of the claims, reporting on claims management and designing coaching that will provide continuous improvement
• Work closely with the general insurance leadership team and Risk Managers, to ensure an awesome customer experience aligned to MAS' purpose
• Work collaboratively with the Claims leadership team in the development and implementation of effective claims management processes, policies, frameworks and operating procedures to ensure great claims outcomes
• Create and implement a continuous improvement framework and work plan
• Responsible for following through on any continuous improvement or claim process development related opportunities for the team improvement

What you'll bring

• Critical & analytical thinking
• Relationship building & influencing
• Service ethos
• Continuous improvement & creative problem solving
• Seasoned insurance professional with a minimum of 5 years' experience in claims
• Experience in Natural Hazard Commission Claims & a financial services qualification is desirable

About us

We're all about enabling financial health and wellbeing for our Members and our community and we're on a mission to work in new ways and get even better at what we do. We're an Insurance and Investments company with a difference - we're owned by our Members and we make meaningful contributions to our community through our charitable Foundation. We're a small company where you get to have a big impact.

At MAS you'll join a team that's:

• Motivated to make a difference
• Focused on achieving big things for our Members and building a better mutual
• Led by our values of Make a difference, In it together and Own it, do it
• Supportive and inclusive - everyone is valued for what they bring
• Looked after with a range of benefits including Health, Life insurance and KiwiSaver
• MAS has been voted Consumer People's Choice by our Members 9 years in a row for House, Contents and Car insurance.