Claims Specialist

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Help us serve 96,000 of Manitoba’s healthcare professionals. We are HEB Manitoba, one of the largest pension and benefit plans in the province.

At HEB Manitoba, our Disability & Rehabilitation (D&R) department takes a supportive and proactive approach to providing industry-leading service to our members.

We are seeking a highly motivated professional who is knowledgeable in the case management of long-term disability claims and rehabilitation practices to assist our members through a positive, streamlined process. Our organization requires an innovative and adaptable individual who is ready to make a difference with us.

If you thrive in a dynamic environment, have a strong work ethic, positive attitude and enjoy working with a dedicated multidisciplinary team, the Claims Specialist position is the opportunity you are looking for.

Join us in making a difference in lives of others:

In your first two months with us, you will:

• Learn about the HEB Manitoba Disability & Rehabilitation Plan, Plan Text and in-house system.
• Interact with the D&R Claims Specialist team and become familiar with the Case Worker and Rehabilitation functions.
• Assist members who have applied for Long-Term Disability benefits by using your analytical skills, a compassionate approach, and claims management best practices.

Your responsibilities will increase to:

• Applying your understanding of medical terminology and treatment modalities to provide innovative solutions that help members who are making life-changing decisions.
• Making long term disability claim decisions by determining eligibility, monitoring ongoing medical management, evaluating treatment plans and managing benefit offsets based on the plan text provisions.
• Proactively managing an assigned caseload within turnaround time and handling administrative tasks such as emails and telephone inquiries.
• Building relationships with our members and stakeholders.
• Communicating difficult decisions verbally and in writing.
• Becoming adept at managing your workload in a complex environment.
• Continuing to improve and enhance your effectiveness by developing a comprehensive understanding of our department activities.

Qualifications for Your Success:

Experience & Education

• A minimum of three years’ experience applying current and emerging disability claims management practices, procedures, and standards (short term or long-term disability).
• Post-Secondary Degree/Diploma – Bachelor of Arts, Nursing, Allied Health, Science, Social Work is preferred.
• Case Management certification in Disability or Rehabilitation Management.
• Completion of, or coursework towards the National Institute of Disability Management and Research (NIDMAR) certification is an asset.

*An equivalent combination of education and/or experience may be considered.

Knowledge, Competencies & Skills

• Ability to apply analytical and problem-solving skills to make sound judgments and decisions.
• Proficient interpersonal skills with the proven ability to develop professional and collaborative relationships.
• Demonstrated strengths in both oral and written communication skills.
• Proven ability to work independently and within a team environment.
• Capacity to balance tasks with competing priorities and varying deadlines.
• Proficient in the use of Microsoft Word, Excel, Outlook, and PowerPoint.

Why join our team?

The work you do will be challenging and rewarding. You will make a difference in our day-to-day operations and your initiative will be appreciated.

We offer:

• Hybrid work environment with a compressed workweek for your work/life balance.
• Comprehensive compensation and benefits including a defined benefit pension plan.
• Professional development opportunities.
• Progressive and supportive work environment.
• A comfortable, modern environment conveniently located in downtown Winnipeg with easy access to shopping and restaurants.

Please submit your resume and cover letter by 4:00 p.m. on Monday, November 24, 2025.

Job Type: Full-time

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Work Location: Hybrid remote in Winnipeg, MB R3C 4L5