Clearance Rep

Customer Services; Service Assurance; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound

Who are we?

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next.

We’re team FedEx – 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.

This isn’t a place to get just a job, here you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.

Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence.

Our Values

Our culture values empower us to deliver great results. With one FedEx culture, we:

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next

Awards

• FedEx has consistently ranked among the top 20 in the “World’s Most Admired Companies” report, published in FORTUNE magazine, since 2001
• Ethisphere named FedEx as one of World’s Most Ethical Companies® in 2023

What you’ll do

As a Customs Clearance Representative, you will play a crucial role in ensuring the efficient and compliant movement of international shipments through customs processes. You will be responsible for coordinating and facilitating customs clearance activities, ensuring adherence to regulations, and providing exceptional customer service.

• Manage the end-to-end customs clearance process for import and export shipments, ensuring compliance with local and international customs regulations
• Review customs documentation, including invoices, bills of lading, packing lists, and import/export permits
• Collaborate closely with customers to gather necessary information, resolve inquiries, and address customs-related issues
• Stay up to date with changes in customs regulations, trade agreements, and tariff structures to ensure compliance and provide accurate advice to customers
• Work closely with internal stakeholders, including operations, customer service, and sales teams, to ensure smooth and timely customs clearance processes
• Provide exceptional customer service by proactively addressing customer inquiries, resolving issues, and ensuring customer satisfaction
• Maintain accurate records of customs clearance activities and documentation in compliance with company policies and regulatory requirements

Post Code: 2022 | Auckland

What you’ll bring to the team

• Previous experience in customs clearance operations, preferably within the logistics or freight forwarding industry
• Knowledge of or desire to learn New Zealand customs regulations, procedures, and trade compliance requirements
• Proficient in using customs clearance software and online customs portals (e.g., Integrated Cargo System - ICS)
• Excellent attention to detail and analytical skills to review and validate customs documentation
• Strong interpersonal and communication skills to interact effectively with customers, colleagues, and government agencies
• Ability to prioritize tasks, manage multiple shipments simultaneously, and meet deadlines in a fast-paced environment
• Knowledge of tariff classifications, duty rates, and Free Trade Agreements (FTA) is desirable
• Bachelor's degree in logistics, international trade, or a related field is an advantage

What’s in it for you?

Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects – we make sure you have everything you need to become anything you want to be.

Whether it’s professional courses or on-the-job learning. Leadership development or technical skills and training. Tutoring, coaching, or mentoring. The depth and breadth of learnings are boundless with free in-house training & development programs and paid tuition assistance

• Health & wellness, employee assistance, and rewards and recognition programs
• Special employee discounts on medical insurance, computers, electronics, travel packages, and much more…

Equal opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state, or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Interested?

Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way.

If this position and working environment sound like the right fit for you, then do no wait and please apply today.

Please note that this position is a ‘Customs Clearance Representative’ role, and the title of this role will be ‘Clearance Representative' in line with the global FedEx title structure.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.