Clerical Assistant Clinics Family Medicine Centre

Reporting directly to the Clinical Leader/Patient Care Manager, the Clerical Assistant will be responsible for performing a range of administrative, secretarial, word processing and business support services for a patient care within an outpatient setting.

As a highly organized, self-motivated, results-oriented individual, you will be accountable for:

Providing administrative and secretarial support to the patient care team

Scheduling patient appointments, procedures as well as outpatient follow-ups using state of the art computer software

Liaising with various hospital departments such as payroll, purchasing, etc. to exchange information and to resolve issues

Generating a variety of documents including correspondence and medical legal reports

Operating multi-line telephones, greeting and receiving visitors (patients, families, etc.) and responding to inquiries including patient safety concerns and taking appropriate corrective action

Utilizing computer equipment and various software packages, i.e. word processing, group wise, patient registration (ADT and PS Suite), spreadsheets to generate a variety of correspondence and reports.

Participating in team meetings and initiatives to enhance care and support the patients/families

QUALIFICATIONS:

• Graduate of a recognized Office Administration program or equivalent required
• Medical Terminology certificate required
• Demonstrated ability to read, write and orally in English with the ability to communicate with patients and team members and operate multi-line telephones, respond to inquiries and redirect calls as appropriate
• Demonstrated advanced computer skills with advanced knowledge of word processing and Patient Registration ADT & PS Suite programs, i.e. Word, Microsoft Office
• Previous clerical experience in a health care setting
• Well developed organizational skills with the ability to work in a fast-paced environment and prioritize tasks appropriately
• Excellent customer service record with proven success working as part of a team
• Demonstrated commitment to and understanding of the mission and values of St. Joseph's Health Centre and Unity Health
• Excellent attendance record
• Hours:
  Mon-Fri= 8;30-1630;845-1645;9-1700; EVE 12-8 as required
  . Shifts are subject to change as per departmental needs.