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Jil Sander logo Jil Sander

Client Advisor

Posted on Dec. 24, 2024

Venezia, Italy
No Salary information.

Full Time

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Client Advisor

Retail

Jil Sander

Full time

Location: Venezia, IT

Date: Dec 24, 2024

Client Advisor

Description:

JIL SANDER, the high-end luxury brand, is the epitome of modernity and sophistication. Its unconditional dedication to contemporary design combines elegance and purity with innovative materials and exceptional craftsmanship.
The refinement of cuts and the perfection of details give form to a figure that stands out by its distinctive belief in excellence and highest quality standard.

Jil Sander is looking for the perfect profile as Client Advisor for our flagship in Venice.

Main Responsibilities:

Welcome the customer, providing an excellent in-store experience at all times, trying to perceive his/her needs and expectations, providing all necessary information about the product, current trends, etc.
Develop and maintain effective one-on-one relationship customers, using also digital tools
Maintain accurate records of all key customer account activities, and uses the information for ongoing reference, including Contact names, Special delivery requirements, Product preferences, Outstanding price quotes, Previous order history, All follow up information related to closing the sale
Demonstrate brand and product knowledge, based upon the provided training program, as well as keeping up to date with the luxury environment and competitors
Achieve established personal and store sales goals, by thoroughly and effectively managing all customer accounts through all stages of the sales cycle and the purchase process. Respond to all products inquiries (direct and indirect) and attempts to convert them to sales.

Life Skills:

Strong communication skills in English, Italian and Russian will be a plus (verbal, in person, via e-mail, SMS, etc.) and ability to handle clients with personal care and empathy
Strong attention to details
Results-driven and customer focused
Time management
Problem solving
Omni-channel retail orientation
Flexible availability – including weekends, and holidays

Requirements:

3/4 years of experience in the luxury fashion
BOH knowledge
Proactivity, enthusiasm, fashion knowledge and problem solving

#LI-CC1 #JS

Location: Venezia, IT

Seniority: Expert

Employment Type: Full time

Function: Retail

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