Client Analyst

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Position: Client Analyst

Reporting To: Manager, Process and Analytics

KEY RESPONSIBILITIES include the following. Other duties may be assigned.

· Review and validate electronically submitted Carrier Invoicing to Rate Contracts to ensure invoice accuracy

· Utilize custom freight audit applications to ensure accuracy of automated rating

· Maintain client profiles and carrier contracts

· Prepare and validate reports, and period-end financial accruals

· Participate in analytical studies/consulting projects, as assigned

· Interface with clients to acquire business data, information and insight

· Understand customers’ needs, service those needs, and, maintain and develop positive business relationships

· Obtain sign-off on scope changes and deliverables

· Collaborate with staff, other departments, and senior management to share information, problem solve, and to clarify management objectives

· Assist in development of new reporting tools, processes and procedures to deliver value-added analytical services

· Identify and manage the resolution of issues with clients, their carriers, management, and other internal departments

· Assist in reviewing client’s financial reports identifying errors in coding and working with appropriate parties to correct

· Work with colleagues to ensure that Process documentation and Client SOP’s are kept up to date and accurate

· Identify and implement process improvement initiatives for client processing while verifying and approving freight rates and surcharges based on carrier contracts for high volume of electronic invoices;

· Provide outstanding customer service

Desired Skills and Experience

· Minimum 4 years of experience in the Transportation/Logistics field

· Familiarity with Transportation rating / invoices a definite asset

· Strategic thinker

· High-level of proficiency in MS Excel

· Ability to work creatively and analytically, both independently and in a problem-solving team-oriented environment

· Have a strong sense of urgency, strong organizational, multi-tasking, and time-management skills

· Strong oral & written communication skills

Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care
• Work from home

Application question(s):

• Are you currently located with the GTA?

Experience:

• Transportation: 4 years (preferred)
• Transportation Invoice Rating: 2 years (preferred)
• Microsoft Excel: 2 years (preferred)

Work Location: Hybrid remote in Mississauga, ON