Client Care Coordinator / Booking Officer

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At Fly2Health, our Client Care team is at the heart of everything we do. Every booking you make helps connect someone living in a rural or remote community with the healthcare they need.

Working from our Melbourne office, you’ll be part of a collaborative team that values teamwork, continuous learning and delivering outstanding service. We invest in developing our people through cross-training, ongoing support and opportunities to broaden your skills across the entire Client Care function.

We’re looking for an enthusiastic and customer-focused Client Care & Bookings Coordinator to join our Melbourne-based Client Care team. This is an onsite role where your primary focus will be coordinating bookings, managing appointments and ensuring every client receives an exceptional experience from their very first interaction with us.

As the first point of contact for many of our clients, carers and referrers, you’ll play a vital role in helping people access allied health services across more rural and remote communities throughout Australia.

While bookings will be your core responsibility, you’ll also be cross trained across the wider Client Care function, giving you the opportunity to develop a broad understanding of our operations and provide support across multiple areas as our business continues to grow.

If you enjoy working in a fast-paced environment, love helping people, thrive on organisation and enjoy being part of a supportive, high-performing team, we’d love to hear from you.

Key Responsibilities

Client Bookings (Primary Focus)

• Coordinate appointments for clients across our national allied health services.
• Manage inbound and outbound booking calls with professionalism, warmth and efficiency.
• Liaise with clients, carers, referrers and clinicians to schedule appointments that meet clinical and operational requirements.
• Ensure bookings are accurate, timely and aligned with service delivery expectations.
• Proactively manage appointment changes, cancellations and rescheduling.

Client Care

• Deliver exceptional customer service as the first point of contact for clients, carers and referrers.
• Respond to enquiries promptly, creating a positive and supportive experience.
• Resolve booking and general service enquiries efficiently.
• Escalate complex clinical or funding enquiries to the appropriate teams when required.

Cross-Training & Team Support

• Become cross-trained across the broader Client Care function to provide support where required.
• Collaborate with colleagues to ensure seamless service delivery during periods of high demand.
• Contribute to continuous improvement initiatives and help identify opportunities to enhance the client experience.
• Support a positive, collaborative and solutions-focused team culture.

The Fly2Health Benefits

• My Community Program – team social events, wellbeing initiatives, recognition and awards
• Personal travel discounts on flights, accommodation and more
• 50% Goodlife Health Clubs membership
• Employee Assistance Program (EAP)
• Financial wellbeing program, including novated leasing, exclusive banking products and personalised financial advice

If you’re looking for a role where your work matters – where you can grow your career while making a real difference – we’d love to hear from you.