Client Care Maintenance Officer

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Introduction:
Who are we?

Building a better future for our Communities.

Argyle Housing is a community-managed, not-for-profit, housing organisation. Our main objective is to provide and manage secure, sustainable housing for people on low to moderate incomes who would otherwise struggle to find accommodation and for disadvantaged people who need support in order to maintain independent living. As a community housing service provider we are responsive to local needs and are committed to building sustainable communities in areas of need. Housing services include tenancy management and maintenance.

We are committed to assisting our clients and their communities to achieve a better future.

We have a portfolio of over 2,700 properties and offices in Campbelltown, Bowral, Young, Yass, Goulburn, Griffith, Wagga Wagga, Queanbeyan and Canberra.

Description:
The objective of the Client Care Maintenance Officer is to manage a portfolio of properties managed by Argyle Housing.

This will involve consultation with internal and external stakeholders including clients, Tenancy Officers, Government and approved contractors and suppliers. The Client Care Maintenance Officer will work as part of a local team and assist in the delivery of small maintenance jobs and provide the guidance and support for planned maintenance on the organisation’s assets. This role works primarily with residents (clients) of Ainslie Village as well as the Argyle properties in surrounding areas.

All roles within Argyle Housing are to be performed under the principle of “One Argyle” and with a commitment to client service delivery fostering the approach of ‘no wrong door’.

Skills and Experiences:
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A relevant building or trade qualification is desirable - or an understanding of maintenance requirements.

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Experience in the planning and delivery of maintenance works and capital upgrades to agreed scope, time and budget is essential.

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Experience in evaluating, engaging and managing contractors and suppliers for maintenance works and upgrade activities is essential.

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Thorough understanding of responsive and planned maintenance as it applies across a residential property portfolio.

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Good planning and organisation skills with the ability to work to strict deadlines and to work well and collaboratively under pressure.

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Competency with Microsoft programs, particularly Excel and MS Word, and property management databases (or the capacity to learn these).

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Well-developed problem solving and influencing skills including the ability to recommend strategies for resolution/service improvement.

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Current/valid White Card.

• Current Australian driver's licence.