Client Concierge -Bilingual ( Spanish)

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Client Concierge

International Rx is seeking a dedicated and personable Client Concierge to provide personalized customer service to our members. As the first point of contact, you will ensure a smooth experience for new and existing members through enrollment, prescription coordination, refill management, and collaboration with care providers. You will play a crucial role in ensuring our members receive timely, high-quality service while maintaining clear communication with healthcare providers.

Key Responsibilities:

· Reach out to potential new members when their company partners with us to provide specialty medications.

· Collect health information from new members and guide them through the enrollment process.

· Schedule appointments at convenient times for new members to complete the enrollment process

· Inquire about the member’s current supply and manage the timing of prescription orders.

· Follow up with members regarding their prescription orders, answering any questions or addressing concerns.

· Verify member addresses to ensure accurate and timely delivery of prescriptions.

· Prepare and process prescription refill requests promptly and efficiently.

· Track prescription orders through postal carriers, ensuring timely delivery to the correct member.

· Proactively follow up with members to address any concerns or issues related to prescription refills, ensuring a seamless experience.

· Reach out to doctor’s offices to follow up on prescription requests.

· Inquire whether any prerequisite appointments or lab work are needed for medication fulfillment.

· Coordinate with our partner practices to schedule telehealth appointments as needed.

· Assist with scheduling telehealth appointments for members.

· Provide follow-up communication for any issues or updates related to telehealth sessions.

Required Qualifications:

· High school diploma or equivalent (Bachelor's degree or healthcare-related certification a plus).

· Prior experience in customer service, healthcare coordination, or a related field.

· Strong communication and interpersonal skills, with an ability to interact professionally and empathetically with members.

· Excellent phone etiquette, with the ability to manage calls effectively, communicate clearly, and maintain a friendly, professional tone.

· Excellent organizational skills and attention to detail.

· Ability to handle multiple tasks and follow up effectively.

Preferred Qualifications:

· Experience working in a healthcare or pharmacy setting.

· Familiarity with telehealth platforms or healthcare-related software.

· Knowledge of specialty medications or chronic disease management.

Job Type: Full-time

Pay: $44,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: Remote