Client Coordinator

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Job description

We are seeking a proactive and enthusiastic Client Servicing Executive to join our dynamic team at Tagz & Talezz. The ideal candidate will have 6 Months- 1 years of experience in client servicing or account management, preferably within the advertising industry. This is a key role in ensuring seamless communication between our clients and the agency’s creative teams, making sure that client needs are understood and effectively translated into successful campaigns.

The Client Servicing Executive will be responsible for managing day-to-day client relationships, supporting project delivery, and contributing to the overall satisfaction and retention of clients.

Key Responsibilities:

Client Relationship Management:

• Serve as the main point of contact for assigned clients, maintaining professional and positive relationships.
• Understand clients' business goals and objectives, and effectively communicate their requirements to internal teams.
• Ensure clients are kept updated on project status, campaign performance, and any potential issues or delays.

Campaign Coordination:

• Collaborate with creative, strategy, media, and production teams to ensure that client campaigns are executed according to brief, timeline, and budget.
• Manage project timelines and ensure all deliverables are met, coordinating with internal departments to keep projects on track.
• Assist in the preparation of campaign proposals, timelines, budgets, and other necessary documentation for clients.

Client Presentations and Reporting:

• Assist in preparing presentations for client meetings, including project updates, campaign results, and new ideas.
• Prepare and deliver regular reports on campaign performance, insights, and key performance indicators (KPIs) to clients.
• Help identify areas for campaign optimization and present actionable recommendations to clients.

Problem Resolution:

• Address and resolve any issues or concerns clients may have, ensuring prompt and effective solutions are provided.
• Work closely with internal teams to resolve problems related to project delivery, creative quality, or client satisfaction.

Account Administration:

• Maintain accurate and organized client records, ensuring that all project documentation is up to date and accessible.
• Track and manage client budgets, ensuring that campaigns stay within scope and are delivered on time.
• Assist in invoicing and ensure timely payments from clients in collaboration with the finance department.

Team Collaboration:

• Work closely with cross-functional teams, including creatives, designers, media planners, and strategists, to ensure client expectations are met.
• Collaborate on brainstorming sessions and contribute ideas to improve the overall quality of campaigns.

Client Retention & Growth:

• Assist in identifying new opportunities for upselling or cross-selling additional services to clients.
• Help nurture long-term relationships with clients, fostering trust and loyalty to the agency.

Qualifications and Skills:

• Experience: 6 Months- 1 years in client servicing, account management, or a related role in the advertising or marketing industry.
• Education: Bachelor’s degree in Marketing, Business, Communications, or a related field.
• Communication Skills: Excellent written and verbal communication skills with the ability to interact effectively with clients and internal teams.
• Time Management: Strong organizational skills with the ability to manage multiple projects simultaneously and meet deadlines.
• Problem-Solving: Ability to anticipate potential issues and find solutions quickly and effectively.
• Attention to Detail: Strong focus on quality and accuracy in all aspects of client servicing and project delivery.
• Proficiency in Tools: Familiarity with Microsoft Office (Excel, PowerPoint, Word) and basic project management tools (e.g., Asana, Trello, or similar).
• Team Player: Able to work collaboratively with different departments to achieve client objectives.

Desired Qualities:

• Client-Focused: A passion for delivering exceptional service and value to clients.
• Adaptability: Ability to adapt to changing client demands, priorities, and market conditions.
• Creative Thinker: Able to contribute fresh ideas that enhance client campaigns and overall business results.
• Proactive: Self-starter who can take initiative and handle tasks with minimal supervision.
• Positive Attitude: A team player who can work under pressure and manage challenging situations in a calm, professional manner.

Why Join Us?

• Growth Opportunities: As a mid-sized agency, we offer significant opportunities for personal and professional growth.
• Collaborative Environment: Work with a talented team of creative professionals and strategic thinkers.
• Exciting Projects: Engage with diverse clients across various industries and contribute to innovative advertising campaigns.

If you are passionate about client relationships and advertising and are looking to grow in a dynamic environment, we’d love to hear from you!

*Speak with the employer* +91 77670 02300

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Ability to commute/relocate:

• Vasai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Location:

• Vasai, Maharashtra (401202) (Preferred)

Work Location: In person