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CHANEL
Client Coordinator – Amsterdam Fashion Boutique
Posted on Dec. 2, 2024
- Amsterdam, Netherlands
- 0 - 0 USD (yearly)
- Full Time
Client Coordinator – Amsterdam Fashion Boutique
About the job
Fashion is the original activity of the House. Each collection translates the values dear to Gabrielle Chanel through a unique and daring style: freedom, femininity, creativity. The House of CHANEL values radical creation and exceptional know-how to offer a unique silhouette and make its clients live a lifelong dream.
As true Ambassador of the House within Amsterdam boutique, you ensure the ultimate experience in our Fashion boutique throughout the client journey:
What impact you can create at Chanel
The Client Coordinator mission is to fully embody the CHANEL relational promise within the boutique by providing to all clients an unique & singular experience entering in Amsterdam Fashion Boutique. Based on the different moments of the client journey, you will have a strong impact on:
Welcome: personalized & warm
- Client recognition & personalized welcome – especially of TOP clients (incl. International Hospitality coordination)
- Ease & dispatch the flows depending on client profile (sav, rdv, top clients) & introduce clients to a welcome area
- Development of a professional and reliable hostess team in close collaboration with the Hostess agency
- Guarantee optimal use of queue management system & coordinate appointments allocation between Online appointment booking and personal appointments taken by the Fashion Advisors
- Monitor LES RDV mode: brief the team every morning, track attendance & purchase - open rdv based on boutique needs and attribute existing rdv based on presence
- Support the deployment of new CX projects/apps to improve client experience in boutique
During: unique & surprising
- Introduce the boutique storytelling (while hostess takes client information) and introduce the different areas of the boutique, to make them feel free to ask any question until a fa is available
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Create the link with other team members:
- With boutiques managers in case of client litige
- With tea lady (whatsapp to tea lady & EasyBoutique)
- Ensure the best btq atmosphere: adjustement with VM team, temperature, music, beverages
- Coordinate with sales manager to feed the gaps if necessary (fas unavailability, avoid any leave of client unaccompanied etc…) à partnering with the fas to ensure smooth flows in the boutique and optimal client experience
Farewell: memorable now & forever
- Ensure all clients are accompanied to the exit, call taxis if needed
- Farwell word to monitor satisfaction of the visit + monitor after sales survey and follow-up with the team
- Take care of deliveries to the clients if needed
- Birthdays management: list checking with fashion advisors
- La bulle support: weekly priorities reminder & time slot coordination to support sales manager
- Events coordination support: targeting/client identification, event organisation support & follow-up together with marketing manager
- Client experience ambassador: pulse index, voc, google reviews monitoring à access to google reviews to be able to answer to clients and tackle critical cases
1 morning brief per month to be animated (successful client stories, black & white pearls)
Double reporting to Amsterdam Boutique Director & Client Marketing Manager
Competences: Hard & Soft Skills
- Client recognition capabilities
- Good communication skills: Ensures all guests are acknowledged & taken care of smoothly
- People management skills: monitor hostess planning and ensure smooth agenda organization
- General knowledge of the city and cultural spots: Small talk (boutique & city environment, exhibitions…)
- Organization and coordination skills
- Excellent dutch and english level
- Minimum 5 years experience in Hospitality field, in Luxury activities
What Chanel can offer you
With the desire to be at the service of the Boutique on a daily basis on client issues, the Client Coordinator will be able to develop a deep knowledge of Fashion Retail, field customer expertise and hospitality at CHANEL.
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.
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