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Client Development Manager
Posted on Dec. 4, 2024
- Genève, Switzerland
- No Salary information.
- Full Time
Position
As a Client Development Manager, you will be an ambassador of the Brand and the voice of Clienteling in the Geneva store. You will take ownership to lead and coach the Store team in engaging existing, recruiting new and building long term relationship that enable the achievement of strategic as well as sales goals, and ensure that the highest level of client experience is delivered. This position is a full- time, permanent role and based in the Geneva store.
Job responsibilities
Key Responsibilities: Team Management and Development • Ensure the entire team is successfully developing long-term client relationships, especially with local clients. Support them with consistent coaching, identify their development and training needs, tailor individual action plans and follow-up. • Set individual and team goals with the Store Manager and the Client Development Director; proactively assess and manage performance against expectations • Drive all client development activity within the Management Team: support but also challenge and inspire the other managers towards excellent clienteling performance. • Manage a limited number of direct reports yourself and ensure your own team are role models in clienteling. • take the lead on event organization and work with team manager colleagues for specific categories to ensure the events are successful. Development of Client Centric Mindset • Establish a client centric mindset in store to ensure the highest level of client experience and proactively handle client-related situations and support Managers in developing the teams through mentoring and/or buddy system as well as the clienteling onboarding for newcomers. • Propose action plans and related tools (events, opportunities for contact, templates for emails, phone contact, written cards etc.) and partner with Managers and teams to drive strategic and high-end categories • Monitor clienteling KPIs for the store team and proactively implement actions to improve performance where needed. Promote all clienteling activities in store as well as beyond, share best practices and champion new initiatives. • Support and guide the team in all their daily clienteling activities and in building long term client relationship, ensuring a balanced and appropriate focus on top, new and other clients whilst leveraging the different clienteling tools (ICON, journey, lookbooks...) • Be a strong presence on the shop floor with a view to ensuring the best possible client experience and maximization of business opportunities (Client spotting, appointment preperation and support etc.) • Manage the instore clienteling budget effectively and ensure appropriate return on investment of tailored clienteling actions • Proactively handle client-related situations, including challenging ones, and coach and develop the team on client- related communication • Closely collaborate with the head office client development functions as well as third parties (event suppliers, hospitality providers, admins etc) on all clienteling and event- related activity. Ensure a smooth and proactive flow of communication and effective sharing of information. Be a Role Model for the Team Lead by example in the management of your own portfolio of clients, demonstrating best in class clienteling actions • Achieve individual and team objectives, be accountable for sales results and support the team in their sales • Perform as a team-player, participate in all activities contributing to the overall objectives of the store Business Development • Put in place action plans to boost business and maximize product performance, leveraging besides clienteling also training and team animation • Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training) • Proactively provide the Head Office with qualitative feedback based on local knowledge about the market and client needs, leveraging expertise and knowledge within the team Operations • Develop & establish with Client Development Director a client strategy for the store as well as roll-out the necessary clienteling initiatives at store level • Act as a point of contact for clienteling operations and between stores for clients buying in multiple stores
Profile
Profile and Skills: • Multiple years of experience in managing and developing larger teams and driving business performance in a client- facing environment such as retail or hospitality Client Service, Hospitality excellence • Demonstrated understanding of the luxury industry and client experience • You thrive in a fast-paced, demanding environment and can maintain a high level of energy throughout the day both for yourself and others • Strong interpersonal skills, excellent team player and effective communicator • Strong animation and presentation skills - ability to animate workshops and presentations in front of larger audiences in an inspiring and effective way • Strong training and advanced coaching skills, effective and inspiring communicator • Exceptional sense of ownership and strong work ethic • Fluent French and English are mandatory, additional relevant languages are a plus
LOUIS VUITTON
MAISON
Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.
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