Client Onboarding Sr Mgr (Hybrid)

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in people management and problem solving.

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.

Team / Role Overview

The role is part of the TTS Onboarding organization, responsible for Corporate and Public Sector client onboarding, including all account openings/maintenance, technical integration, and onboarding of all Cash Management products across the Citi Treasury and Trade product suite.

The Onboarding Team Leader is responsible for leading and managing a team of Onboarding Managers, Documentation Specialists reporting directly to the UK and Europe Onboarding Cluster Head.

The candidate must be able to participate and partner with key internal to drive and deliver our clients Onboarding projects to the highest of standards

This role involves working within the TTS Cash and Trade Onboarding team delivering this wide range of product solutions within projects of varying complexity.

The role requires the individual to form effective working relationships regionally and globally with key clients and stakeholders – Product, Technology, Coverage etc. The individual is required to have strong communication, diplomacy and analytic skills.

What you will do:

• Involved in defining & executing the TTS Onboarding strategy in line with regional & global objectives.
• Ensure a seamless client on-boarding experience through the application of best in class client Onboarding methodologies. Covering day to day management of the Client onboarding on eSubmit, processing hard copy documents, branch requests and lodgments.
• Effective management and development of the team as trusted advisors.
• Ensure team consistently delivers against business goals & performance metrics. Deliver revenue conversion & ramp up targets, defined Scorecard KPI’s & “Must Win Battles”.
• Lead escalation & provide senior support to overcome barriers to client solution delivery.
• Working in partnership with Citi key stakeholders to expand eSubmit solutions across the region
• Deliver productivity & re-engineering programs to establish a scalable cash and trade Onboarding model that maximizes skills within the group & removes inefficient processes.
• People management: ensure effective people management, talent development, retention & succession planning practices are observed.
• Effective workload management/prioritization to increase capacity/productivity within the Onboarding team.
• Drive cross functional & regional alignment with senior partners across product, client operations, coverage & global organisations.
• Leverage best practices, operating models & synergies across cash Onboarding teams to ensure consistent client execution & heightened integration & cooperation across the organization.
• Maintain disciplined & uniform application of structured project management methodologies within the team, ensuring effective project control, proactive risk identification & remediation and seamless delivery to plan.
• Ensure strict adherence to defined quality standards & practices outlined in “best practices” collateral. Each team member should consistently achieve “excellent” rating in scheduled quality reviews.
• Effective maintenance & communication of MIS and project metrics. Provide on-going senior management & stakeholder updates on programs.
• Lead participation in talent forums, survey processes, VOE, etc.
• Ensure 100% effective MCA results & support all audit protocols as appropriate.To lead the Onboarding of complex deals in line with project management methodology and have end to end management of dedicated client deal portfolio enhancing the client on-boarding experience

What we'll need from you

• Experience in People Management roles.
• Experience in cash management products and documentation review process.
• Proven track record in executing complex organizational change management programs.
• Strategic perspective – record of defining & executing organizational strategy.
• Leadership & motivational skills – proven record of developing & leading teams.
• Strong communication (internal & external), negotiation, decision making & problem-solving skills.
• Experience operating at a senior (regional/global) management level.
• Strong risk management orientation.
• Results orientation

What we can offer you

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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