Client Relations Specialist

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Customer Service & Research Specialist (Background Screening)

Essential Screens – Grand Island, NE

Full-Time | Modern Office | Career Growth Opportunities

About the Role

Are you a "detail detective" who loves solving puzzles but also enjoys building professional relationships?

At Essential Screens, we don’t just run reports; we build trust. We are looking for a Customer Service & Research Specialist to join our Grand Island team. Unlike "back-office" roles where you’re just a number in a data-entry factory, this position offers the best of both worlds: high-level investigative research and professional client consultation.

You will be the engine that helps local and national businesses build safe, successful teams.

The Daily Hustle (Your Impact)

• Investigative Research: Conduct thorough background checks, verifying court records and sensitive data with 100% accuracy.
• Client Consultation: Act as the expert point of contact for our clients. You’ll answer questions, provide updates, and solve problems with a "consider it done" attitude.
• Compliance Mastery: Ensure every report meets strict legal standards (FCRA) and industry regulations.
• Data Integrity: Maintain precise records. In our world, a single typo matters, and you’re the gatekeeper of quality.
• Team Collaboration: Work in a fast-paced, modern environment where your input helps us improve our processes every day.

Who You Are

• Meticulous: You notice the things others miss. You take pride in being right the first time.
• Professional Communicator: You enjoy talking to people and can explain complex information clearly and kindly.
• A Multi-Tasker: You can juggle a research project while handling client inquiries without breaking a sweat.
• Proactive: You don’t wait for instructions; you see a "data puzzle" and want to solve it.
• Reliable: You have a track record of consistency and want a stable role where you can actually grow.

Qualifications

• Education: High School Diploma or equivalent required.
• Experience: Prior experience in administrative support, research, data entry, or customer service is a plus.
• Skills: Strong internet research skills and comfort navigating web-based databases.
• Attitude: A positive, professional presence and a commitment to a "client-first" approach.
• No prior background screening experience? No problem. We provide full training for the right candidate.

Why Join Essential Screens?

• Modern Work Culture: Enjoy a fresh, collaborative office setting in Grand Island—no dark cubicles here.
• Career Advancement: As a growing small business, we value your growth. We prefer to promote from within.
• Meaningful Work: Your work directly impacts the hiring process and safety of workplaces across the region.
• The "Local" Advantage: Work with a team that knows your name and values your contribution.

Ready to start your next chapter? Apply today to join the Essential Screens team!

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person