Client Relationship Associate Self Storage

Join the Leading Green Storage Revolution

Green Storage, a pioneer in the Canadian self-storage industry, is seeking a motivated and passionate professional to join our team as a Self Storage Client Relationship Associate. Since our establishment in 2014, we have been committed to providing eco-friendly and energy-efficient storage facilities throughout Ontario. As the first and most environmentally conscious storage business in North America, we take pride in our green values, exceptional client service, and well-maintained, secure, and state-of-the-art locations.

We are looking for a professional associate who loves to work hard, exceed goals, loves to make sales, be an incredible teammate and will bring creativity and leadership to our team.

Client Relations Associate Position Overview:

As a Client Relations Associate for one of the leading self-storage companies in Ontario. You will be responsible for maintaining Green Storage's reputation for unparalleled customer service, selling our self-storage services, merchandise and sundry services.

You will be working out of our BRAND NEW state-of-the-art office located in Scarborough accessible by both public transit and car. Free parking is available!

The location Associate must have a shift availability of 7 days per week.

Where Will This Take You?

Many in the Green Storage family, have advanced to higher-level positions. Exceptional employees are mentored for management positions after showing a strong track record with the company. We hope to choose candidates that are interested in staying with us for at least five years and hopefully much longer.

How Much Will You Make?

At Green Storage, we offer industry-leading compensation greater than roles in the retail, fast food, hospitality, service industries and call centres. Additionally, Green Storage has an exceptional performance-based bonus program paid monthly and annually as well as health benefits for full-time employees.

Key Responsibilities:

• Leading by example and creating an environment within the team that rewards and recognizes the demonstration of core values in the day-to-day operation of the business
• Coaching and motivating your team to inspire top performance and an exceptional customer experience
• Responsible for all aspects of managing a single medium to large-volume store
• Provide upper management team with daily announcements and updates
• Ability to support the strategic direction and execute the supporting plan
• Demonstrate solid judgment and decision-making skills.
• Manage the day-to-day operations/Daily procedures on site
• Demonstrate solid judgment and decision-making skills
• Working monthly projections, goals, and incentives
• Work closely with Tech to test systems and report daily statistics
• Work closely with other Sites/Managers/Associates//Upper Management
• Assist Upper Management with the reconciliation of accounts
• Providing friendly customer service, leasing of storage units and selling merchandise
• Handling financial transactions
• Assisting with implementing networking & marketing programs
• Interacting with the public while promoting the site
• Ensuring that the facility is properly maintained
• Exercising discretion within company guidelines in dealing with a wide variety of operating situations
• Promoting, client care, collecting rent and fees, maintaining the facility, etc.
• Inventory counts and ordering
• Answering customer inquiries via email, phone, and in-person
• General office management and administrative duties
• Opening, closing, bank deposits etc.
• Marketing and promoting the Facility
• Light cleaning duties (Cleaning lockers, store, and some outdoor areas)
• Strong customer service, ability to meet sales targets and strong closing Skills
• Excellent communication must be fluent in English
• Dealing with Customers directly or in a telemarketing setting
• Well-organized, self-motivated and driven

Green Storage embraces and promotes diversity, inclusion and acceptance in our workplace. We are proud to be an equal opportunity employer and we select applicants on the basis of their qualifications. We encourage applications from all qualified individuals and will reasonably accommodate individuals with accessibility needs. Candidates requiring accommodation during the recruitment process should let the HR team know once contacted.

Job Type: Full-time

Pay: $40,000.00-$42,000.00 per year

Additional pay:

• Bonus pay
• Commission pay

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Store discount

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift

Experience:

• Computer skills: 5 years (preferred)
• Customer service: 5 years (preferred)
• Retail sales: 5 years (preferred)

Language:

• English (preferred)

Licence/Certification:

• Class G Licence (preferred)

Work Location: In person