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Client Service Advisor

Posted on June 12, 2025

Cork, Ireland
0 - 0 USD (yearly)

Full Time

Description

Join us as Client Service Advisor for our Corporate Risk and Broking line of business based out of our Cork office working hybrid.

Client Service Advisor

WTW is one of Ireland’s leading insurance brokers, risk advisors, pensions, and actuarial consultancies. Over the past 100 years, we have built an outstanding reputation for superior client service. In our Corporate Risk and Broking business we provide appropriate and innovative Insurance Programmes for our Clients. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how.

An exciting opportunity is now available for a Client Service Advisor; the primary purpose of this role is to perform the broking role for a portfolio of clients and provide a superior level of client service supporting the business in the achievement of their objectives. Our Objectives are expressed in terms of Client, Financials, People and Operational Excellence.

The Role

Main responsibilities include:

Perform the Broking Role for their portfolio of Clients dealing with Renewals, Claims and all

mid-term alterations and queries

Achieve best client service in an efficient and friendly manner ensuring that all client

deadlines are met

Achieve an appreciation of each client's business and culture
Support and find opportunities to enable growth of the existing client accounts
Foster beneficial insurer relationships
Follow company procedures for Renewals and New business
Maintain Company and regulatory standards/requirements including compliance
Participate in project work
Provide technical support to colleagues and help in resolving their client problems
Build relationships and provide support to a number of different teams across local and

offshore business

Ambassador to WTW’s purpose, values, culture, and appreciate WTW client's business

Qualifications

What you’ll bring

Certified Insurance Practitioner (CIP) qualified
Previous experience working for an insurer or broker.
Client advocacy
Desire to take early responsibility
Passion for learning about and understanding the insurance industry
Hard working, proactive and flexible
Capable of solving problems
Good IT skills, including proficiency with the Microsoft Office suit
Good interpersonal, organisational, analytical and communication skills
Highly accurate with good attention to detail in completion of all tasks.

What we offer

At WTW Ireland, your wellbeing comes first. Depending on your role, you'll receive either 23 days of annual leave plus up to 13 flexible days, or 25 days of annual leave with the option to add 5 extra days—giving you plenty of time to rest and recharge. You'll also benefit from a €1,500 health insurance allowance, life assurance, future-focused pension contributions, hybrid working options, educational support and a dedicated volunteer day. Customise additional flexible benefits with extras like our share scheme, cycle-to-work programme, and enhanced optical cover. Start making the most of your career and wellbeing with a range of benefits tailored for you

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com

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