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Client Service Associate

Posted on Nov. 25, 2024

  • Full Time

Client Service Associate
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.

Capital.com is on a mission to make the world of finance more accessible, engaging, and useful.
We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of global success and growth and are here in Melbourne, Australia!

Key responsibilities:

  • Support our clients at all levels
  • Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls
  • Assist clients with the KYC procedure
  • Provide a tour around the trading platform
  • Build client trust and satisfaction through professional support and training
  • Be keenly aware of the competitive landscape and understand financial markets
  • Collect clients’ feedback and analyse how clients’ experience can be improved
  • Keep open communication between the departments to resolve any issues

Requirements:

  • Fluent in English
  • Proficiency in Spanish and/or Mandarin Chinese is advantageous
  • Advanced interpersonal and communication skills
  • Ability to listen to clients and your team’s needs and find solutions
  • Ability to work full-time
  • Excellent communication skills, both verbal and written

What we offer:

  • Competitive Salary
  • International Team Collaboration
  • State-of-the-art Equipment
  • Hybrid Working Model
  • Employee Assistance Program
  • Employee Referral Program
  • Comprehensive Private Medical Insurance
  • Annual Global Performance Review Cycle
Be a key player at the forefront of the digital assets movement, propelling your career to new heights!
Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.
Work alongside one of the most brilliant teams in the industry.

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