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Paladin Security

Client Service Manager

Posted on Nov. 25, 2024

Winnipeg, Canada
0 - 0 USD (yearly)

Full Time

Assists in the development of short- and long-range goals and objectives, ensuring that such plans support the goals, policies and vision of Paladin Security Group.
Monitor profitability of client sites utilizing PowerBI and develop plans to ensure site wages increase regularly and in conjunction with cost of living and provincial minimum wage increases
Develops, implements, maintains and evaluates the security programs for Paladin’s contracts.
Oversees and schedule the appropriate resources to ensure all of the company’s contractual obligations are met
Takes ownership of staff and client issues and supports the timely response to both groups
Develops and maintains excellent relationships with the clients in the portfolio
Performs interviews to support Human Resources to ensure sufficient resources are available to meet the company’s contractual obligations
Ensures there are thorough site training and employee orientations programs in place at all sites within the portfolio
Monitor compliance regarding Labour Standard and Averaging Agreement to ensure employees are classified correctly
Work with scheduling to minimize overtime to target > 1%
Visits with clients and the staff assigned to the sites regularly and ensure the needs of both the client and staff are met
Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date
Monitors daily and nightly reports and Incident Reports and takes appropriate action on the reports that are related to sites within the portfolio
Ensures overall coordination of Paladin contract security plans meet client expectations and industry regulations.
Verify site staff have updated Paladin’s OH&S monthly at each site including Risk Assessments and New Employee Orientations

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

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