Client Service & Ops Spec

JOB FUNCTIONS

• Prepare documentation, dock receipts, bills of lading, export declarations.
• File SED’s (Shippers Export Declarations)
• Track and trace cargo as necessary to insure proper movement and delivery.
• Provide accounting department with proper and correct billing information.
• Communicate with clients regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).
• Communicate with vendors/suppliers regarding shipment dispatch, routing, pricing, and rates.
• Communicate & correspond with other Company branches and agents for client satisfaction, and ensure excellent service execution.
• Seek the most profitable mode of shipment, yet meet client’s requirement for the movement of freight.
• Other duties as assigned.

PHYSICAL REQUIREMENTS

Position may require extended periods of sitting, computer use, standing and walking. Some light lifting may be required in some instances

OTHER SKILLS/ABILITIES

• Knowledge of the Import/Export industry preferred.
• Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel.
• The ability to work in a fast-paced environment.
• Must be career-oriented, hard-working, quick learner and have excellent recall for past events/situations/numbers.
• Strong knowledge of personal computers Education and Experience
• Able to be proactive in providing quality client service and to handle pressure and responsibility in a fast pace environment, in a timely and affective manner.
• Good client service skill and ability to handle dual tasks.

EDUCATION AND EXPERIENCE

• High School Diploma or GED required.
• Two to three years related experience
• At least one year industry experience preferred.

CERTIFICATIONS AND LICENSES

• Professional certification may be required in some areas.

Experience

• 2 year(s): at least two years in freight forwarding industry

Education

• High School or better

Behaviors

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization