Client Service Representative

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For over 40 years, Orleans Veterinary Hospital has proudly served the Orleans community with compassionate, gold-standard veterinary care. Our hospital is built on teamwork, collaboration, and a shared passion for supporting both our patients and one another. We believe that a positive workplace culture leads to exceptional client and patient experiences, and we take pride in fostering an environment where every team member feels valued, supported, and empowered to grow.

We are currently seeking a dedicated, compassionate, and personable Customer Service Representative (CSR) to join our growing team.

As the first point of contact for our clients, our CSRs play a vital role in creating welcoming, positive experiences for both pets and their people. The ideal candidate thrives in a fast-paced environment, communicates with empathy and professionalism, and enjoys working as part of a close-knit, supportive team.

This position is a maternity leave coverage role, with the potential opportunity for continued employment following the coverage period based on hospital needs and team growth.

What You’ll Do

• Greet clients and patients warmly in person and over the phone
• Schedule appointments and coordinate daily hospital flow
• Respond to client inquiries with professionalism, empathy, and efficiency
• Maintain accurate patient and client records
• Process payments, invoices, and retail transactions
• Support clients with food, prescription, and product purchases
• Collaborate closely with veterinarians, technicians, assistants, and fellow CSRs to ensure seamless patient care
• Assist in educating clients on hospital services, wellness care, and products when appropriate
• Help create a welcoming and positive environment for clients, patients, and team members alike

What We’re Looking For

• Exceptional customer service and communication skills
• Strong organizational abilities and attention to detail
• Ability to multitask and remain calm in a busy environment
• A positive, team-oriented attitude
• Comfort with technology and medical scheduling software
• Experience in veterinary medicine or medical reception is considered an asset
• Multilingual abilities are considered an asset
• Passion for helping people and animals

Why Join Our Team?

At Orleans Veterinary Hospital, we value teamwork, kindness, and mutual support. We understand the importance of maintaining a healthy and encouraging workplace culture, and we strive to ensure every team member feels appreciated and set up for success. Our hospital offers:

• A collaborative and supportive team environment
• Opportunities for learning and professional growth
• A fast-paced and rewarding workplace
• Meaningful work making a difference in the lives of pets and their families
• A hospital culture centered around respect, compassion, and teamwork

If you are passionate about customer service, enjoy building relationships, and want to be part of a team that truly supports one another, we would love to hear from you!

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, and policies to customers.
• Perform data entry tasks accurately to update customer records and transaction details.
• Identify opportunities for upselling additional products or services to enhance customer experience.
• Maintain a high standard of phone etiquette and communication skills during all interactions.
• Assist customers with troubleshooting issues or resolving complaints effectively.
• Collaborate with team members to improve service processes and customer satisfaction levels.
• Document customer interactions thoroughly and follow up as needed to ensure resolution.

Pay: $20.00-$23.00 per hour

Benefits:

• On-site parking

Work Location: In person